Esther Tshimanga
Te Atatū South,AUK
Summary
Passionate volunteer with solid background supporting group with hardworking approach. Takes advantage of every opportunity to go beyond basics and serve customers with speed and diligence. Physically-fit, punctual and eager to learn new tasks. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery. Focused on helping to service delivery to handle growing demands. Reliable team player committed to quickly learning new concepts and skills.
Overview
2
2
years of professional experience
Work History
Volunteer
NZ Cat Foundation
Kumeū, Auckland
12.2024 - Current
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Collaborated with other volunteers to ensure all tasks were completed efficiently.
- Adhered to safety protocols while interacting with animals at all times.
- Monitored health of animals in the shelter and reported any abnormalities to staff veterinarians.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Maintained a clean work environment by washing cages, litter boxes, floors, walls.
Store Assistant
Tank Juice
Hobsonville, Auckland
10.2024 - Current
- Participated in training sessions related to new products or technologies used in the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Cleaned shelves, counters and tables to maintain organised store.
- Maintained a clean and organised store environment, ensuring a pleasant shopping experience.
- Processed customer transactions quickly and accurately at the checkout.
- Unboxed new merchandise and restocked shelves in appealing and organised arrangements to promote items.
- Performed daily opening and closing duties such as counting registers, setting alarms.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Team Member
Pizza Hut
Auckland
12.2022 - 05.2024
- Completed numerous orders and projects per shift with high accuracy
- Adapted to operational needs, taking on different roles to support workflow
- Restocked supplies to keep teams productive
- Performed housekeeping duties to support ideal operations
- Supported fellow team members with regular tasks and activities
- Worked within safety protocols, company policies and OSHA regulations
- Collaborated closely with coworkers and managers to meet strategic objectives and deliver on targets
- Addressed customer needs by responding to specific requests
- Worked hard to quickly learn required tasks to maximize performance
Education
NZ Certificate Animal Care -
UNITEC Institute of Technology
Auckland, NZ02-2025
Some College (No Degree) -
Westlake Girls High School
Auckland, NZ11-2023
Skills
- Cleaning
- Cash Handling
- Complaint resolution
- Customer Service
- Process improvement
- Quality assurance
- Supply coordination
- Teamwork and collaboration
- Adaptability and dependability
Languages
English, Proficient (C2)
Timeline
Volunteer
NZ Cat Foundation
12.2024 - Current
Store Assistant
Tank Juice
10.2024 - Current
Team Member
Pizza Hut
12.2022 - 05.2024
NZ Certificate Animal Care -
UNITEC Institute of Technology
Some College (No Degree) -
Westlake Girls High School
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