Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Esthera Pothiah

Dunedin

Summary

Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Agent & Debt Collector

Nutun
07.2007 - 03.2025
  • Company Overview: Nutun.com
  • Duties: To ensure that the status of the customer’s account is fully understood prior to the call being received, to ensure that the communication between the agent and the customer is handled in accordance to the company policy and procedure is acrid out in accordance with the information received from the customer, to ensure that the volume of the work in terms of queries set at the start of each month is completed according to the company policy and procedure, i.e quality, re-ensure that the functions required of you are received timeously.
  • Skill and qualities: honest, computer literate, quick, eager and last but not least people orientated
  • Reference: Shamila Munsami (Risk Manager)
  • +27 (082) 585 2007
  • Shamilam@nutun.com

Call Centre Agent – Standard Bank Live Debt Collector

RL Daly Attorneys
01.2004 - 07.2007
  • Duties: Efficiently updated customers information by answering calls, interviewing customers and verifying information with attorneys, supervisors, solving customers queries and cyber tracing customers locations, issuing correspondence meetings, daily and monthly targets, adhered to company rules and strategies, met deadlines and volunteering for other projects within the company’s general admin duties. Consistent target achiever.
  • Reference: Theloshnie Govender
  • Infor@rldaly.co.za
  • +27 (083) 783 2320
  • +27 (031) 538 1703

Education

Matric Senior Certificate -

Skills

  • Enthusiastic call centre agent with 20 years’ experience Superb problem-solving skills with strong verbal and written communication skills to ensure customer and employer satisfaction Target driven individual with an impressive eye for detail who is ever ready to conquer challenges and soar greater heights A dependable individual and solution driven mindset with extensive experience working in fast-paced call centres while maintaining a professional manner when addressing potential customers
  • Call center skills include good communication, active listening, empathy, problem solving, multitasking, patience, time management, flexibility, and technical competency which is a perfect qualities that has been acquired
  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Call center experience
  • Empathetic and genuine
  • Active listening
  • Customer complaint resolution
  • File management
  • Complaint handling
  • Service-oriented self-starter
  • Call control
  • Live chat support

Certification

  • Mind the Gap Certificate: National certificate - Contact centre support
  • Services Seta Certificate: National certificate - Contact centre support (level 2)

Accomplishments

  • Excellent listening skills. An active and attentive listener that inhibits full concentration and understanding with the individual. I pay full attention to every detail.
  • A great problem solver that ensures effective solutions to issues at hand. Able to adapt to any situation and minimize distractions in the working environment.
  • Clearly able to understand, prioritize, analyze and tackle targets and challenges.

Timeline

Customer Service Agent & Debt Collector

Nutun
07.2007 - 03.2025

Call Centre Agent – Standard Bank Live Debt Collector

RL Daly Attorneys
01.2004 - 07.2007

Matric Senior Certificate -

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Esthera Pothiah