Esti Rubio
Horahora,New Zealand
Summary
Dynamic and results-oriented professional with extensive experience in public safety and case management, notably with the New Zealand Police and Accident Compensation Corporation. Excelled in leadership and effective communication, achieving significant improvements in community safety and client satisfaction. Skilled in administrative management and collaborative negotiation, adept at driving projects to successful completion.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Public Safety Team Officer
New Zealand Police
Dunedin, Kaikohe And Dargaville
01.2020 - Current
- Public Safety Team Constable (PST) – General Duties, Metro Policing.
Sept 2020 – Dec 2022 - PST Constable - Kaikohe - Rural Policing Dec 2022 - May 2024
- Field Training Officer – Kaikohe, Rural Policing
Oct 2023 - May 2024 - Team Security Liaison Officer – FIFA Women’s Football World Cup 2023 (security liaison officer to the Costa Rica Women's national football team).
July 2023 – Aug 2023
- PST Constable - General Duties - Dargaville Rural Station, Rural Policing. May 2024 - Current
Case Co-ordinator
Accident Compensation Corporation
Dunedin
01.2014 - 01.2020
- Company Overview: Gradual Process/Asbestos Team, Christchurch
- Gather and review information to determine cover and entitlements for work related gradual process and asbestos related claims
- Interact and provide high quality service to ACC claimants, employers and both internal/external stakeholders
- Gradual Process/Asbestos Team, Christchurch
Community Support Worker
Idea Services
Invercargill
01.2011 - 01.2013
- Provide support for people with intellectual disabilities so they can live, learn, work and enjoy life as part of the community (while studying)
Case Manager
Accident Compensation Corporation
Invercargill
01.2008 - 01.2010
- Company Overview: Invercargill Branch
- Manage needs-based services to people with high risk and serious injuries
- Undertake effective rehabilitation through informed and active decision making and goal setting
- Co-ordinate and direct services required to achieve durable independent outcomes
- Develop positive relationships with stakeholders
- Invercargill Branch
Case Co-ordinator
Accident Compensation Corporation
Christchurch
01.2007 - 01.2008
- Company Overview: Gradual Process/Asbestos Team, Christchurch
- Gathered and reviewed information to determine cover and entitlements for work related gradual process and asbestos claims
- Interacted and provided high quality service to ACC claimants, their employers and service providers
- Gradual Process/Asbestos Team, Christchurch
Owner / Operator
01.2007 - 12.2007
- Managed business selling Spanish tortillas at the Otago Farmers Market in Dunedin
Claims Officer Entitlements
Accident Compensation Corporation
01.2005 - 01.2007
- Company Overview: Payments/Dental and Elective Services Unit
- Gathered and reviewed information to determine eligibility for elective surgery entitlements
- Communicated and provided high quality service to claimants and service providers
- Payments/Dental and Elective Services Unit
Clerical Assistant
Accident Compensation Corporation
01.2004 - 01.2005
- Company Overview: Payments/Dental and Hearing Loss Units
- Provided clerical support to 12 Claims Officers and Management
- Assisted with administration duties
- Payments/Dental and Hearing Loss Units
Education
Post Graduate Certificate - Health Sciences (Rehabilitation)
Auckland University of Technology
Bachelor of Sport & Exercise -
Southern Institute of Technology
National Certificate - Health, Disability, and Aged Support (Foundation Skills)
Idea Services
InvercargillCertificate in Technical Computing -
Southern Institute of Technology
InvercargillCertificate in Travel and Tourism -
Otago Polytechnic
DunedinNVQ Level 1 - Business Administration
City of Westminster College
UKCambridge Advanced English Certificate -
Cambridge University
UKInternational English Language Testing System - Overall Grade 7.5
Otago University
DunedinSkills
- Customer Engagement
- Partnership Development
- Effective Communication
- Leadership
- Effective Supervision
- Collaborative Negotiation Techniques
- Administrative Management
- Accurate Record Keeping
- Health Safety Compliance
- Effective Time Management
- Organizational Skills
- Multitasking
- Prioritisation
Passportholder
NEW ZEALAND PASSPORT HOLDER
Volunteer Experience
Junior Soccer Team (coach), 7th Grade, Caversham Football Club
Hobbies and Interests
- Travelling and learning about different cultures
- Cooking, reading, dancing, music and movies
- Sports including football, cycling, swimming and general fitness
References
Available upon request.
Careerskills
- Extensive customer service experience with particular strength in relationship management
- Excellent communication skills with the ability to effectively lead and supervise others
- Fluency in written and oral Spanish and English
- Outstanding negotiation skills
- Proven administration and record keeping skills
- Good knowledge of health and safety practices
- Good time management and organisational skills including ability to multitask and prioritise to ensure tasks are completed within set timeframes
- Knowledge of Microsoft Works, Word, Windows, Outlook and PowerPoint, and Acrobat Writer/Reader
Other
Fluent written and oral Spanish speaker
Languages
Spanish
Native/ Bilingual
Certification
- Basic Investigators Course The Royal New Zealand Police College (23rd - 27th September 2024)
- Diploma in Police Workplace Practice (Level 5) The Royal New Zealand Police College (August 2022)
Timeline
Public Safety Team Officer
New Zealand Police
01.2020 - Current
Case Co-ordinator
Accident Compensation Corporation
01.2014 - 01.2020
Community Support Worker
Idea Services
01.2011 - 01.2013
Case Manager
Accident Compensation Corporation
01.2008 - 01.2010
Case Co-ordinator
Accident Compensation Corporation
01.2007 - 01.2008
Owner / Operator
01.2007 - 12.2007
Claims Officer Entitlements
Accident Compensation Corporation
01.2005 - 01.2007
Clerical Assistant
Accident Compensation Corporation
01.2004 - 01.2005
- Basic Investigators Course The Royal New Zealand Police College (23rd - 27th September 2024)
- Diploma in Police Workplace Practice (Level 5) The Royal New Zealand Police College (August 2022)
Post Graduate Certificate - Health Sciences (Rehabilitation)
Auckland University of Technology
Bachelor of Sport & Exercise -
Southern Institute of Technology
National Certificate - Health, Disability, and Aged Support (Foundation Skills)
Idea Services
Certificate in Technical Computing -
Southern Institute of Technology
Certificate in Travel and Tourism -
Otago Polytechnic
NVQ Level 1 - Business Administration
City of Westminster College
Cambridge Advanced English Certificate -
Cambridge University
International English Language Testing System - Overall Grade 7.5
Otago University
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