Etera Macdonald
Palmerston North,MWT
Summary
Dynamic professional with a proven track record at FS.COM FIBERSTORE, excelling in customer service management and warehouse operations. Expert in leveraging problem-solving and Microsoft Excel to enhance customer satisfaction and streamline processes. Skilled in training and interpersonal communication, significantly reducing customer complaints through effective complaint resolution strategies.
Developed exceptional leadership and customer relations skills in high-paced customer service environment, seeking to transition into new field. Demonstrated ability to manage teams and resolve complex issues with efficiency. Looking to leverage these transferable skills to drive success in new role.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
FS.COM FIBERSTORE
08.2018 - 02.2024
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Warehouse Assistant
FS.COM FIBERSTORE
02.2020 - 01.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
Education
Waitakere College
42 Rathgar Road, Henderson, Waitakere 061012-2014
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Time management
- Decision-making
- Customer relations
- Complaint resolution
- Exceptional interpersonal communication
Timeline
Warehouse Assistant
FS.COM FIBERSTORE
02.2020 - 01.2022
Customer Service Manager
FS.COM FIBERSTORE
08.2018 - 02.2024
Waitakere College
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