Chef
ETHAN BROCKMAN-PALMER
Shosha Waipukurau
Waipukurau,HKB
11
years of professional experience
Culinary Professional experienced in menu development and team collaboration. Enhanced kitchen efficiency and maintained high-quality standards through effective staff training and cost control measures. Expanded retail knowledge by nurturing a customer base and implementing sales strategies to increase store profits.
Work History
Retail Assistant Manager
4 Months- Assisted in managing daily store operations and team performance.
- Trained new staff on customer service standards and product knowledge.
- Oversaw inventory management to ensure stock availability and accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reconciled returns and exchanges quickly while following established procedures.
- Trained staff to have extensive product knowledge and upselling skills.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Communicated with patrons to offer friendly service and determine needs.
- Conducted recruitment efforts to source qualified candidates for open positions.
- Developed relationships with customers by providing knowledgeable advice about products.
- Cultivated loyal customer base by providing excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Chef
1 Year 9 Months- Collaborated with team members to streamline kitchen operations, enhancing service efficiency.
- Assisted team members in optimizing kitchen operations to improve service efficiency.
- Monitored ingredient levels and coordinated timely restocking to ensure uninterrupted kitchen service.
- Prepared and presented diverse menu items, consistently upholding quality standards.
Sous Chef
1 Year 4 Months- Contributed to menu development and recipe creation, enhancing culinary offerings and customer satisfaction.
- Managed kitchen inventory, ensuring proper storage and optimal freshness of ingredients.
- Coordinated with front-of-house staff to facilitate seamless service delivery and improve guest experience.
- Collaborated with front-of-house staff to ensure seamless service delivery.
Chef
1 Year 4 Months- Implemented food safety protocols, minimizing risks and maintaining health standards.
- Collaborated with team members to maintain cleanliness and organization in the kitchen area.
- Tracked ingredients and supplies in inventory management for streamlined operations.
- Assisted in inventory management, tracking ingredients and supplies for efficient operations.
- Trained new staff on kitchen procedures and equipment usage to enhance operational efficiency.
Jr Sous Chef
2 Years 1 Month- Planned and directed high-volume food preparation in a fast-paced environment.
- Assisted senior chefs in managing kitchen operations during peak hours, optimizing workflow and enhancing service delivery.
- Supported senior chefs in managing kitchen operations during peak hours for optimal workflow.
- Trained new kitchen staff on proper food handling techniques and operational procedures for safety compliance.
- Monitored inventory levels, assisting with stock rotation and minimizing waste through efficient management.
- Implemented food cost and waste reduction initiatives to save money.
- Planned and directed high-volume food preparation in a fast-paced environment.
- Executed food cost and waste reduction initiatives, contributing to budget efficiency.
- Engaged with patrons while serving drinks, fostering a welcoming environment. Created a welcoming atmosphere by efficiently serving drinks and engaging with patrons. Operated gaming machines, offering support and assistance to patrons during gameplay. operations, ensuring patrons received support and assistance during gameplay. Managed TAB machine operations, helping patrons understand wagering options and enhancing their gaming experience.
Cook
2 Years 2 Months- Executed menu item preparation and cooking aligned with established recipes and quality standards, ensuring consistent taste and presentation.
- Ensured cleanliness and organization of kitchen equipment and workstations to uphold safety and efficiency standards.
- Facilitated training for new team members on food preparation techniques and safety protocols, enhancing team competency and adherence to best practices.
- Monitored inventory levels and communicated needs to management for timely restocking.
Warehouse Worker
1 Year 2 Months- Worked in a warehouse measuring and packaging gas hoses
- Produced gas hose fittings, packaging and labeling each for systematic inventory integration.
- Managed inventory through precise stock counts and organized storage for efficient retrieval.
- Maintained clean work environment adhering to safety protocols and guidelines.
- Coordinated with team members to enhance the order fulfillment process for improved workflow.
Education
High School Diploma
Ncea Level 2
Level 4 Cookery And Level 2 City And Guilds
Skills
Customer service
Retail product knowledge
Inventory management
Point of sale management
Sales strategy development
Sales forecasting
Upselling techniques
Customer relationship building
Customer conflict management
Store operations management
Operational compliance
Operational reporting
Employee training
Employee onboarding
Team leadership
Teamwork
Problem solving
Communication
Customer communication
Cash handling procedures
Quality assurance
Time management
Stock ordering
Inventory optimization
Cooking techniques
Food safety
Issue resolution
Independent work
Timeline
Retail Assistant Manager
Shosha Waipukurau
06.2026 - CurrentRead More
Chef
Hatuma Cafe
09.2024 - 06.2026Read More
Sous Chef
MN Cafe and Eatery
03.2023 - 07.2024Read More
Chef
That Sandwich Place
11.2022 - 03.2024Read More
Jr Sous Chef
Taradale Club
08.2020 - 09.2022Read More
Cook
KFC
02.2018 - 04.2020Read More
Warehouse Worker
Harris Product Group
02.2016 - 04.2017Read More
Napier Boys High School
High School Diploma
Read More
Eit
Level 4 Cookery And Level 2 City And Guilds
Read More