Ethan Claridge
Lower Hutt,Wellington
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Call Centre LTD
01.2021 - 07.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved accounting, service and delivery concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Restaurant Team Member
Zambrero
01.2020 - 12.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
Associate of Arts - Business Administration
Iowa Lakes Community College
Iowa, USA12.2023
Skills
- Data Collection
- Report creation
- Regulatory Compliance
- Account updating
- Communication
- Coordination
- Customer Service
- Microsoft Outlook
Football
I was fortunate enough to use my Football talents to gain a scholarship to University in the USA where I spent just over a year playing until an injury prompted my decision to return home, finishing my associate's degree online. I currently play for the Petone FC men's first team in the National League
Timeline
Customer Service Representative
The Call Centre LTD
01.2021 - 07.2022
Restaurant Team Member
Zambrero
01.2020 - 12.2020
Associate of Arts - Business Administration
Iowa Lakes Community College
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