Summary
Overview
Work History
Education
Skills
INTERESTS
Timeline
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ETHAN CROSBIE

Hastings,HKB

Summary

Background includes experience in customer service and inventory management, demonstrating strong communication skills and attention to detail. Handled customer inquiries and executed returns while ensuring compliance with safety protocols for dangerous goods. Developed a solid foundation in logistics through managing stocktaking and coordinating deliveries, which aligns with the organizational skills required for hive management. Possesses a willingness to learn and adapt to new environments, essential for a role in beekeeping.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Partmaster LTD
Hastings, Hawke’s bay
07.2022 - Current
  • Handled customer inquiries for Partmaster LTD parts orders via phone, email, and in-store interactions, ensuring prompt and effective communication.
  • Executed returns, exchanges, and refund requests accurately, maintaining a positive customer experience.
  • Addressed and resolved delivery issues by analyzing order records and coordinating with couriers, enhancing customer satisfaction.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Earned New Zealand Certificate in Automotive Parts and Accessories (Level 3)
  • Completed rolling stocktake averaging 3-5 a week as well as receiving pallets of stock and ensuring it’s stored safely in the correct location.
  • Handling dangerous goods safely and professionally.

Sales (Part-time)

Repco
Hastings
04.2021 - 07.2022
  • Successfully balanced part-time job with EIT course commitments with EIT course while gaining automotive knowledge.
  • Facilitated customer inquiries and addressed questions to enhance overall satisfaction.
  • Managed part-time job alongside EIT coursework to deepen automotive understanding.

Butchery Assistant

New World
Hastings
06.2019 - 11.2020
  • Worked part-time during secondary school, transitioning to full-time in 2020.
  • Prepared meat cuts for New World butchery service and display cases
  • Assisted butchers with trimming, slicing, and portioning fresh meat products
  • Wrapped and labeled fresh meat products for display in cabinets at New World butchery.

Education

New Zealand Certificate In Automotive Parts And Accessories (Level 3) [Rwf:4004] - Automotive Parts And Accessories

Mito Limited
Hastings, Hawke's Bay
09.2024 - 07.2026

NZ Certificate - Electrical Engineering Level Three

EIT
Hawke's Bay
01.2021 - 01.2022

NCEA Level Two -

Karamu High School
Hastings, New Zealand

Skills

  • Automotive parts knowledge
  • Inventory management
  • Parts procurement
  • Digitally literate
  • Basic electrical theory
  • Customer Service
  • Team collaboration
  • Client relations
  • Willingness to Learn

INTERESTS

  • Vehicle maintenance and restoration, with an interest in cars and motorcycles
  • Enjoys long drives
  • Technology, gaming, and custom PC building.
  • Animal welfare - trapping and rescuing feral cats within the local community
  • I have a cat named Tequila who is my best mate and a rescue called Sunny who Tequila reluctantly tolerates.

Timeline

New Zealand Certificate In Automotive Parts And Accessories (Level 3) [Rwf:4004] - Automotive Parts And Accessories

Mito Limited
09.2024 - 07.2026

Customer Service Specialist

Partmaster LTD
07.2022 - Current

Sales (Part-time)

Repco
04.2021 - 07.2022

NZ Certificate - Electrical Engineering Level Three

EIT
01.2021 - 01.2022

Butchery Assistant

New World
06.2019 - 11.2020

NCEA Level Two -

Karamu High School
ETHAN CROSBIE