Ethan Dowling
Christchurch,CAN
Summary
I am a results-driven individual with a strong commitment to my personal and professional growth. I like to ensure I start each shift with a smile and positive attitude so I seem approachable and inviting to the crew and customers. I take passion in executing tasks with precision. I also bring a collaborative spirit to every shift, while maintaining a productive yet positive environment for those around me.
Overview
7
7
years of professional experience
Work History
RDM Manager
McDonalds
Airport, Christchurch
08.2023 - Current
- Operated in People Performance department, onboarding new employees, setting up training plans, ensuring their files were up to date, tracking performance, assisting in the disciplinary process and writing/presenting performance reviews to employees.
- Operated in Product Quality Department, handling stock orders, stock variation, gross profit management, equipment maintenance/repair, and driving for great results in the department.
Shift Supervisor
McDonalds
Yaldhurst, Christchurch
08.2019 - 08.2023
- Supervised daily restaurant operations, ensuring high food quality and maintaining QSC&V (Quality, Service, Cleanliness & Value) standards.
- Positioned Crew to maximise efficiency during shifts and maintain a smooth flow for Customers.
- Set clear expectations for Crew regarding both primary and secondary tasks throughout a shift.
- Monitored shifts and addressed any "danger zones" that showed up e.g. delays, hazards, or service bottlenecks.
- Supported the team and brought a positive attitude to work everyday.
Education
NCEA Level One - February 2017 - April 2021
Burnside High School
Christchurch, NZSkills
- Product management
- Inventory management
- Quality control
- Team leadership
- Customer service
- Results orientation
Timeline
RDM Manager
McDonalds
08.2023 - Current
Shift Supervisor
McDonalds
08.2019 - 08.2023
NCEA Level One - February 2017 - April 2021
Burnside High School