Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Ethan Inglis

Bucklands Beach,New Zealand

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

6
6
years of professional experience

Work History

Service Technician

Sulco
Manukau, Auckland
08.2023 - 05.2025
  • Performed onsite repair of equipment at customer locations.
  • Diagnosed problems and determined solutions for various customer issues.
  • Provided training on the safe usage of equipment when needed.
  • Assembled components into complete systems following blueprints or other instructions.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Routinely inspected equipment for preventive and emergency maintenance needs.

Engineering Trainee

CNC Machining East Tamaki Auckland
East Tamaki Auckland, Auckland
03.2021 - 08.2023
  • Assist engineering teams to deliver quality products. Sole Responsibility for all tools, and storeroom including reconciliation of all goods received and goods out. Quality assurance of products released for customers, including loading and delivery. Customer and stakeholder engagement, internal and external. key member of small but successful team, that has grown in scale and quality over last 2 years. Health, safety and wellbeing focus daily.
  • Working and supporting engineering technicians on high quality machining equipment. Trusted to work independently produce quality products through technology.
  • Participated in project meetings with internal teams and external vendors.
  • Generated technical reports for customers.

Retail Assistant

Countdown
, Auckland
04.2019 - 03.2021
  • Loyal and hardworking retail assistant, covering a wide range of duties. Point of sale, financial and stock taking experience. Customer service and ability to deliver key performance indicators. health, safety and wellbeing representative on site. Trained new starters across wide variety of positions in store.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Performed regular inventory checks to ensure accurate stock control.
  • Rang up purchases accurately on the point-of-sale system.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.

Education

Completed year 11 - English, Maths and Social Studies

Macleans College
Auckland
12.2018

Skills

  • Health and safety expertise
  • Customer focus
  • Organizational skills
  • Safety equipment checks
  • High performance standards
  • Willingness to learn
  • IT proficiency
  • Physical fitness
  • Consistent attendance
  • Respect for colleagues and customers
  • Effective communication
  • Team collaboration
  • Independent work
  • Customer service excellence
  • Calm under pressure

References

Available upon request

Affiliations

  • Football and Rugby
  • Attend gym regularly

Timeline

Service Technician

Sulco
08.2023 - 05.2025

Engineering Trainee

CNC Machining East Tamaki Auckland
03.2021 - 08.2023

Retail Assistant

Countdown
04.2019 - 03.2021

Completed year 11 - English, Maths and Social Studies

Macleans College

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Ethan Inglis