Ethan Smith
Invercargill,New Zealand
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Inventory Manager
Mitre 10
01.2020 - Current
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Streamlined warehouse operations for increased efficiency through process improvements and staff training.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Collaborated with purchasing department to optimise procurement strategies, ensuring appropriate stock levels at all times.
- Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Resolved technical issues promptly through effective troubleshooting, maintaining optimal system performance at all times.
- Minimised product obsolescence through proactive identification of slow-moving items and implementation of targeted sales strategies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Delivered customised training programs tailored to individual department needs, fostering a more knowledgeable workforce capable of leveraging the full potential of the ERP platform.
- Trained new employees on CRM usage, fostering a culture of data-driven decision-making within the company.
Retail Department Manager
Mitre 10
01.2020 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
- Enhanced sales performance with effective staff training and development programs, focusing on product knowledge and upselling techniques.
- Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
Mitre 10
11.2014 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
Signwriting & Design
Mitre 10
01.2014 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
Inwards Goods Manager
Mitre 10
11.2012 - 01.2020
- Streamlined inwards goods processes by implementing efficient inventory management systems.
- Improved warehouse organization for better workflow and increased productivity.
- Collaborated with suppliers to ensure timely delivery of goods, minimizing stock shortages.
- Implemented safety protocols in the warehouse, reducing workplace accidents and injuries.
- Developed strong relationships with carriers, ensuring cost-effective and on-time deliveries.
- Trained new staff members on internal systems and processes, fostering a positive work environment.
- Liaised with other departments to ensure seamless coordination of inbound shipments and inventory control.
- Maintained compliance with industry regulations regarding storage and transportation of goods.
- Continuously evaluated warehouse layout design for maximum space utilization and efficient material flow.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Disability Support Worker
CCS Disability Action
02.2011 - 10.2012
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Drove clients safely to social activities and appointments.
Education
Level 4 Certificate - Retail Management
Service IQ
03.2024
Skills
- Delegation and Supervision
- Staff Training and Development
- Loss prevention strategies
- Store layout optimization
- Customer Service
- Professional and Courteous
- Multitasking
- Goods receiving
- Forklift Operation
- Data Entry
- Equipment Inspection
- Maintaining stock levels
- Inventory Counts
Timeline
Inventory Manager
Mitre 10
01.2020 - Current
Retail Department Manager
Mitre 10
01.2020 - Current
Supervisor
Mitre 10
11.2014 - Current
Signwriting & Design
Mitre 10
01.2014 - Current
Inwards Goods Manager
Mitre 10
11.2012 - 01.2020
Disability Support Worker
CCS Disability Action
02.2011 - 10.2012
Level 4 Certificate - Retail Management
Service IQ
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