Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Key Skills
Languages
Timeline
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Ethen Greening

Auckland,AUK

Summary

Dynamic Product Manager at Straker Translations with a proven track record in AI initiatives and process improvement. Spearheaded automation projects that significantly reduced manual tasks, enhancing efficiency. Adept at strategic planning and fostering team collaboration, I leverage strong problem-solving skills to drive impactful results in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Product Manager

Straker Translations
01.2025 - Current
  • Managed a ticketing system, troubleshooting and addressing issues logged by Project Managers.
  • Prioritized development work, balancing new initiatives with bug fixes to ensure both system stability and growth.
  • Escalated complex technical issues to the development team when internal resolutions were not possible.
  • Led AI initiatives to modernize legacy systems and improve internal products and processes.
  • Introduced Agentic workflows into production, which enabled full automation for specific clients.
  • Reduced manual project management steps, resulting in significant cost savings and increased efficiency.
  • Developed and deployed MCP servers both internally and externally to support outdated systems.
  • Collaborated with AI Prompt Engineers using platforms like N8N and Replit to develop and test new automation agents.

Team Leader

Straker Translations
01.2023 - 01.2025
  • Managed a fully remote team of 4 localization project managers, fostering an environment of trust and productivity.
  • Developed and implemented strategies to ensure fair client distribution, enabling every team member to achieve their Key Performance Indicators (KPIs).
  • Served as a primary point of contact for complex issues, mediating conflicts with account managers to find mutually beneficial solutions.

Localization Project Manager

Straker Translations
01.2017 - 01.2023
  • Oversaw the full project lifecycle for approximately 30 translation jobs per week.
  • Managed a diverse portfolio of projects, with costs ranging from small-scale jobs at $50 to large-scale contracts up to $12,000, including key accounts like IBM.

Barista

Feed the Need Cafe
01.2016 - 01.2017
  • Provided high-quality customer service, serving hundreds of customers per day in a high-volume office setting.

Support Worker

Painga House
07.2015 - 01.2017
  • Monitored the mental health of clients, gaining a deep sense of empathy and understanding that has been instrumental in my approach to team management.

Missionary

The Church of Jesus Christ of Latter-day Saints
, Philippines
01.2013 - 01.2015
  • Served a two-year voluntary mission, where I held leadership positions and trained other volunteers to set and achieve goals.
  • Gained experience in teaching, public speaking, and working with diverse groups of people.
  • Facilitated discussions on faith and personal values among diverse groups.
  • Can speak fluently in both Visayan and Tagalog.

Staff Worker

Mac donalds
Whangaparaoa
11.2012 - 07.2013
  • Executed food preparation and maintained a clean, efficient workspace.

Kitchen Manager

Masala
Stanmore Bay
01.2012 - 11.2012
  • Managed a team of 4-5 people, ensuring timely food delivery and maintaining quality standards under pressure.

Education

NCEA Level 2 -

Whangaparaoa College
Whangaparaoa
01.2012

Skills

  • AI Initiatives
  • Agentic Workflows
  • N8N
  • Replit
  • MCP Servers
  • Translation Technology
  • CAT tools
  • Product Management
  • Ticket Management
  • Troubleshooting
  • Priority Balancing
  • Computer Proficiency
  • Microsoft Office Suite
  • Project Management
  • Strategic Planning
  • Process Improvement
  • Cost Reduction
  • Full Automation
  • Empathy
  • Leadership
  • Adaptability
  • Communication
  • Problem-Solving
  • Creativity

Hobbies and Interests

  • Collaborative Storytelling: Serves as a Dungeon Master for Dungeons and Dragons, which involves problem-solving, team development, and creating engaging narratives.
  • Technical Hobbies: Enjoys painting miniatures and using computer programs to run and enhance games, showcasing a blend of artistic and technical skills.
  • Sports & Fitness: Loves playing non-competitive games of rugby and basketball, demonstrating a commitment to teamwork and physical well-being.
  • Building Relationships: Passionate about meeting new people and developing real, trusting relationships.

Key Skills

AI Initiatives: Agentic Workflows, N8N, Replit, MCP Servers, Translation Technology: Competency with CAT tools and various file types., Product Management: Ticket Management, Troubleshooting, Priority Balancing., Computer Proficiency: Advanced skills in computer programs and troubleshooting, including Microsoft Office Suite., Project Management: Strategic Planning, Process Improvement, Cost Reduction, Full Automation, Empathy: Developed through support work, enabling a more understanding and effective management style., Leadership: Proven ability to motivate, train, and guide teams to achieve goals., Adaptability: Excelled in fast-paced, high-pressure environments, from kitchens and cafes to remote corporate teams., Communication: Effective in resolving conflicts and building relationships with both internal teams and external stakeholders., Problem-Solving & Creativity: Proven through roles as a Dungeon Master for Dungeons and Dragons, where I develop narratives, solve complex problems, and guide a team through collaborative challenges.

Languages

Visayan
Full Professional
Tagalog
Limited
English
Native/ Bilingual

Timeline

Product Manager

Straker Translations
01.2025 - Current

Team Leader

Straker Translations
01.2023 - 01.2025

Localization Project Manager

Straker Translations
01.2017 - 01.2023

Barista

Feed the Need Cafe
01.2016 - 01.2017

Support Worker

Painga House
07.2015 - 01.2017

Missionary

The Church of Jesus Christ of Latter-day Saints
01.2013 - 01.2015

Staff Worker

Mac donalds
11.2012 - 07.2013

Kitchen Manager

Masala
01.2012 - 11.2012

NCEA Level 2 -

Whangaparaoa College
Ethen Greening