ETHÂN GHANEM
Auckland,AUK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
David Jones
10.2023 - 05.2024
- Provided excellent customer service and product assistance in a high-end retail environment (Suiting and Menswear department).
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Professional
Samsung, Retail Prodigy Group
01.2023 - 09.2023
- Demonstrated expertise in Samsung products and technologies to assist customers in making informed purchasing decisions.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong client relationships through consistent communication and effective problemsolving.
Waiter
Abacus Bar & Kitchen
12.2022 - 06.2023
- Provided prompt and courteous service to patrons in a fast-paced restaurant environment.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Construction Worker
Pointforce
06.2022 - 01.2023
- Participated in various construction projects, demonstrating physical strength and attention to detail.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked independently and as a team in scaffolding, demolition, concrete, carpentry, landscaping.
Bank Advisor
Banque Populaire, Grand Ouest Bank Branch
09.2021 - 05.2022
- Advised customers on a wide range of banking products and services, including loans, savings, and investments.
- Assisted in the development of new products and services designed to meet evolving customer demands while maintaining a competitive edge in the market.
Insurance Phone Support Officer
Inter Mutuelles Assistance
06.2021 - 08.2021
- Provided phone-based support to policyholders, assisting with claims processing and policy inquiries.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Bank Advisor
Crédit Mutuel Bank Branch
09.2019 - 06.2021
- Assisted clients with account management, loan applications, and financial planning.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor's Degree - Banking, Insurance, Finance with Apprenticeship
Rennes University
Rennes, France06.2022
Skills
- Proficient in sales techniques and customer relationship management
- Excellent communication and interpersonal skills
- Ability to work effectively in fast-paced environments
- Attention to detail and accuracy in task completion
- Complex Problem-Solving
Certification
- Class 1 Full New Zealand Driver license
- Responsible Service of Alcohol Certificate, Melbourne, Victoria, 2023
- White Card, Melbourne, Victoria, 2022
- French Certificate AMF (Financial Markets Authorities), France, 2022
- TOEIC Certification Level C1, 2022
- Cambridge English Certificate First Level B2 Grade C, England, 2019
Hobbies and Interests
- Watchmaking
- Basketball
- Hiking
- Traveling
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Representative
David Jones
10.2023 - 05.2024
Sales Professional
Samsung, Retail Prodigy Group
01.2023 - 09.2023
Waiter
Abacus Bar & Kitchen
12.2022 - 06.2023
Construction Worker
Pointforce
06.2022 - 01.2023
Bank Advisor
Banque Populaire, Grand Ouest Bank Branch
09.2021 - 05.2022
Insurance Phone Support Officer
Inter Mutuelles Assistance
06.2021 - 08.2021
Bank Advisor
Crédit Mutuel Bank Branch
09.2019 - 06.2021
Bachelor's Degree - Banking, Insurance, Finance with Apprenticeship
Rennes University
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