Eugene Lee
Auckland,AUK
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior customer experience. Positive, infectious personality with excellent interpersonal and relationship building skills, improving customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
FOH
Seoul Night
Auckland CBD, Auckland
05.2023 - Current
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered phone calls, took reservations, and answered inquiries.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Explained menu items, took orders and delivered food courses according to instruction.
Chef
Yooa & Tako
Auckland CBD, Auckland
11.2022 - 05.2023
- Learnt to cook the menu using the grill and takoyaki grill
- Inventoried food, ingredient and supply to prepare for orders.
- Communicated and helped customers in need.
- Collaborated with staff members to create meals for large banquets.
Shop Assistant
Coin Singing Booth
Newmarket, Auckland
11.2019 - 11.2022
- Greeted customers entering store and offered assistance with requirements.
- Introduced and taught foreign customers into the Korean coin karaoke culture.
- Learnt how to be a cashier.
- Cleaned the booths for every shift.
- Completed daily tasks accurately and on-time to support shop needs.
FOH
POCHA
Auckland CBD, Auckland
03.2018 - 11.2020
- Assembled and served meals and alcohol.
- Answered phone calls, took reservations, and answered inquiries.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Took to-go phone orders from guests following outlined procedures.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Informed customers of daily specials, menu items, and restaurant policies.
Education
Bachelor of Science - Statistics, Information And Technology Management
University of Auckland
Auckland, NZ11-2024
Skills
- Reservation Management
- Menu Knowledge
- Food Allergy Awareness
- Team Collaboration
- Payment Processing
- Training and Mentoring
- Complaint Handling
- Customer Relations
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
References
References available upon request.
Timeline
FOH
Seoul Night
05.2023 - Current
Chef
Yooa & Tako
11.2022 - 05.2023
Shop Assistant
Coin Singing Booth
11.2019 - 11.2022
FOH
POCHA
03.2018 - 11.2020
Bachelor of Science - Statistics, Information And Technology Management
University of Auckland
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