Eugene Peña Palad

Highly experienced and enthusiastic IT professional with a passion for resolving complex technical challenges. Demonstrated leadership skills and a reputation as a trustworthy and reliable team player. Excel under pressure with remarkable resourcefulness, excellent interpersonal and motivational capacities. Committed to work ethics and staying updated with the latest technologies and business improvements. Deep knowledge and genuine passion for providing earnest technical support, including expertise in scripting, data backup & recovery processes, desktop support, and remote assistance via private cloud infrastructure across group offices. Skilled in file management, cloud computing, and web designing.

• Cloud Server on Linux: Experience in setting up, managing, and maintaining cloud servers running on Linux.
• Desktop Publishing: Skilled in creating and editing professional documents and publications.
• POS Installation, Configuration, and Management: Proficient in the installation, configuration, and management of Point-of-Sale systems.
• Structured Cabling: Knowledgeable in planning, designing, and implementing structured cabling systems.
• Product Research and Development: Experience in conducting product research and contributing to the development of new products.
• Warehousing, Data Sorting, and Indexing: Competent in organizing and managing data within warehousing environments.
• Server Management and Network Administration: Adept in managing servers and administering networks.
• Technology Expertise: Proficient with a variety of technologies, including DHCP, DNS, Exchange, Microsoft Intune, Microsoft Defender, Microsoft 365, Azure AD, Teams Telephony, Citrix Director, Automox, PDQ Deploy & Inventory, MDT (Microsoft Deployment Toolkit), Citrix Workspace, Service Desk Plus Ticketing System, ConnectWise, and ADDS (Active Directory Domain Services).
• Server Virtualization Administration and Management: Skilled in administering and managing virtualized servers using VMware and Hyper-V.
• Cisco Meraki Configuration: Experienced in configuring Cisco Meraki devices.
• Remote Support: Proficient in providing remote support using various RMM tools and other remote support technologies.
• Hospitality and POS Systems: Knowledgeable in Opera PMS, Micros Fidelio/Micros POS, Fidelio Material Control, and Microsoft Navision Back Office System (accounting system).
• Web Design and Publishing Tools: Experienced in web page design and adept with Adobe Illustrator, Photoshop, InDesign, Fireworks, Dreamweaver, and Flash.
• Meeting Room Setup: Knowledgeable in setting up Microsoft Teams rooms and configuring from start to completion.
• Teams Telephony: Experienced in setting up Teams telephony and troubleshooting Teams phone issues.

• Playing basketball
• Loves tinkering and learning from various technologies
• Reading books

• Cisco Certified - CCNA, CSCO14052228, PVNVDH3HPCE1QG9P
• Information Security Analysis & Management (Ethical Hacking), Zaabeel Institute, Burdubai, Dubai, UAE, 07/05/09 - 07/08/09
• Fidelio / Opera (PMS), Micros (POS), FMC (Material Control) / Crystal Reporting (Report Customization), Navision (Back Office System), Majestic Hotel, Dubai, UAE, 07/01/08 - 07/31/08
• ISP-Q (Data Security) hosted by OISSG - Open Information Systems Security Group, Majestic Hotel, Dubai, UAE, 04/05/07 - 04/10/07
• CCNA, National Computer Institute, University of the Philippines, Diliman, Quezon City, Philippines, 02/01/05 - 01/01/06
• MCSA - Microsoft Certified Solutions Associate, National Computer Institute, University of the Philippines, Diliman, Quezon City, Philippines, 06/01/04 - 01/01/05
• Information System & Network Administration, Systems Plus Computer College, #1707 E. Rodriguez Sr., Cubao, Quezon City, 04/01/99 - 09/01/01

• Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
• Cisco Certified Network Associate (CCNA)
• CompTIA A+ - Computing Technology Industry Association.
• Certified Information Systems Security Professional (CISSP)