Summary
Overview
Work History
Skills
Certification
Affiliations
Additional Languages
References
Timeline
Generic

Eva Foo

Carlton ,VIC

Summary

Customer service professional with a strong commitment to exceeding customer expectations through exceptional support. Proficient in managing high volumes of inbound and outbound communications, including calls, online requests, and emails. Demonstrated problem-solving and multitasking skills in fast-paced environments. Currently pursuing higher education opportunities in Melbourne.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

The Y (YMCA)
Panmure, Auckland
04.2025 - Current
  • Assisted customers with inquiries about products and services via phone, email, and chat.
  • Maintained accurate records of member interactions and service requests.
  • Collaborated with team members to enhance customer service strategies and experiences.
  • Provided feedback to management on service improvements based on member interactions.

Gymnastics Coach

The Y (YMCA)
Ellerslie, Auckland
02.2023 - Current
  • Facilitated communication between customers, management, and staff members.
  • Capable of adjusting my teaching approach to suit diverse learning styles and individuals.
  • Assisted with training new employees on proper coaching skills.

Gymnastics and Circus Coach

Eastern Suburbs Gymnastics Club
Glen Innes, Auckland
08.2021 - Current
  • Contributed innovative solutions to improve team performance and outcomes.
  • Guided youth to achieve optimal results through tailored support strategies.
  • Collaborated effectively with diverse colleagues to accomplish goals and resolve service-related issues.
  • Facilitated communication between customers and internal teams to ensure alignment on services.

Skills

  • Customer service
  • Upselling techniques
  • Communication
  • Attention to detail
  • Collaborator
  • Point-of-sale system

Certification

  • First Aid Certificate

Affiliations

  • Founder of United Nations Youth club
  • Co-curricular Hip Hop
  • Rock Climbing

Additional Languages

  • Cantonese
  • Mandarin

References

References available upon request.

Timeline

Customer Care Specialist

The Y (YMCA)
04.2025 - Current

Gymnastics Coach

The Y (YMCA)
02.2023 - Current

Gymnastics and Circus Coach

Eastern Suburbs Gymnastics Club
08.2021 - Current

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Eva Foo