Eva Foo
Carlton ,VIC
Summary
Customer service professional with a strong commitment to exceeding customer expectations through exceptional support. Proficient in managing high volumes of inbound and outbound communications, including calls, online requests, and emails. Demonstrated problem-solving and multitasking skills in fast-paced environments. Currently pursuing higher education opportunities in Melbourne.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
The Y (YMCA)
Panmure, Auckland
04.2025 - Current
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Maintained accurate records of member interactions and service requests.
- Collaborated with team members to enhance customer service strategies and experiences.
- Provided feedback to management on service improvements based on member interactions.
Gymnastics Coach
The Y (YMCA)
Ellerslie, Auckland
02.2023 - Current
- Facilitated communication between customers, management, and staff members.
- Capable of adjusting my teaching approach to suit diverse learning styles and individuals.
- Assisted with training new employees on proper coaching skills.
Gymnastics and Circus Coach
Eastern Suburbs Gymnastics Club
Glen Innes, Auckland
08.2021 - Current
- Contributed innovative solutions to improve team performance and outcomes.
- Guided youth to achieve optimal results through tailored support strategies.
- Collaborated effectively with diverse colleagues to accomplish goals and resolve service-related issues.
- Facilitated communication between customers and internal teams to ensure alignment on services.
Skills
- Customer service
- Upselling techniques
- Communication
- Attention to detail
- Collaborator
- Point-of-sale system
Certification
- First Aid Certificate
Affiliations
- Founder of United Nations Youth club
- Co-curricular Hip Hop
- Rock Climbing
Additional Languages
- Cantonese
- Mandarin
References
References available upon request.
Timeline
Customer Care Specialist
The Y (YMCA)
04.2025 - Current
Gymnastics Coach
The Y (YMCA)
02.2023 - Current
Gymnastics and Circus Coach
Eastern Suburbs Gymnastics Club
08.2021 - Current
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