Eva Gu
Auckland,City
Summary
I'm an outgoing girl from China, holding a Working Holiday Visa valid until Mar. 2026 and seeking full-time jobs. With a background in English Translation, I am outgoing, logical, responsible, detail-oriented, and quick to learn. With a hard-working attitude and intelligence, I was always The Best New Employee of The Year in every company I joined. Hire me, and you'll gain a reliable, capable, and committed team member.
Overview
4
4
years of professional experience
1
1
Certification
Work History
All Arounder
Luna Bakehouse
03.2025 - Current
- Customer Service: Greet customers with a positive attitude, take orders accurately, and respond to inquiries regarding our menu and
offerings. - Food Handling (Pastries and Drinks): Assist in food preparation and presentation to maintain Luna Bakehouse standards. Adhere to Food & Safety Hygiene protocols at all times.
- Cash Management: Operate the POS system, handle cash, process card payments, and manage daily float procedures following company guidelines.
- Inventory Support: Track and replenish stock as needed to ensure a consistent supply of ingredients and products.
- Store Maintenance: Maintain cleanliness and organization within the premises.
- Sales and Upselling: Promote our products by upselling and providing recommendations to enhance the customer experience.
Barista
Ajit Coffee Hotel & Berry Beans Café
06.2023 - 09.2023
- Made high-quality coffee and foreign food at Ajit Coffee Hotel and Berry Beans Café
- Engaged with customers, took orders, and fixed problems with positivity, and ensured outstanding service
- Maintained excellent food safety and hygiene standards for the work area
- Monitored stock, like cups, cutlery, plates, to keep service running smoothly
- Responsible for online promotion, operated self-media accounts, filmed and edited more than 10 coffee-related Chinese and English videos, more than 100 videos in all fields
Hotel Front Desk Receptionist
Ajit Coffee Hotel
06.2023 - 09.2023
- Greeted and assisted guests with check-in and check-out procedures
- Handled reservations, cancellations, and modifications efficiently using the hotel's booking system
- Coordinated with housekeeping and ensure excellent customer service
Technical Writer
01.2021 - 01.2025
- Responsible for writing product manuals, from initial drafting to final publication, ensuring clarity, accuracy, coherence, consistency, and compliance with company standards
Education
MA - English Translation
Capital University of Economics and Business
BS - Applied Statistics
North University of Science and Technology
Skills
- Rich knowledge about coffee
- Basic latte-art skills
- Good customer service sense
- Excellent communication skills
- Problem-solving
- Attention to detail
- Adaptability
Certification
- IELTS, 7.5
- Specialty Coffee Association (SCA) Intermediate Barista Certificate, Coffee Brewing, Extraction, Grinding, Sensory Skills
Languages
English
Professional Working
Chinese
Native or Bilingual
Timeline
All Arounder
Luna Bakehouse
03.2025 - Current
Barista
Ajit Coffee Hotel & Berry Beans Café
06.2023 - 09.2023
Hotel Front Desk Receptionist
Ajit Coffee Hotel
06.2023 - 09.2023
Technical Writer
01.2021 - 01.2025
BS - Applied Statistics
North University of Science and Technology
MA - English Translation
Capital University of Economics and Business
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