Eva Wyllie
Christchurch,Christchurch
Summary
After receiving my Level 5 Diploma of Management of Hospitality and Tourism from Ara at the end of 2023, I chose to extend my experience by taking on full time hours at Chiwahwahs. I have always enjoyed the customer contact and how I can contribute to positive customer experiences. I am a motivated worker and I have formed good relationships with all of my managers and colleagues. After being Top of Class, I believe the Ara course gave me a good introduction to the skills needed for effective hospitality management. I have had a chance to use many of them at Chiwahwahs, but I would like to experience a wider range of customer facing work and build my capabilities. My most visible skills are having an engaging personality and a flexible approach. Upbeat, friendly and anticipating likely customer needs to facilitate enjoyable customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House / Waitress
Chiwahwahs
10.2023 - Current
Menu taking, communicating with kitchen staff, serving food and beverages, providing customer service and answering questions about the menu
Retail Sales Associate
Morgan And Page
12.2022 - Current
Welcoming customers, assisting with sales transactions and general support for the store manager, Helping customers with their garment and jewellery selections
Front of House and Waitress
Mitchelli's Cafe
07.2022 - 05.2023
Seating customers, waitressing, taking orders at the table and at the counter, cash handling and eftpos transactions, plus general cleaning and often responsible for end of day closing.
Christmas Gift Wrapping
The Tannery Management
11.2022 - 12.2022
Pleasantly greeted customers and offered to personally wrap packages while collecting money for the City Mission, alongside selling Christmas decorations
Front of House and Waitress
Penny Black High Tea Rooms
01.2019 - 04.2022
Waitressing, guiding customers through a high tea experience, seating customers, taking orders using the POS system, cash handling and eftpos transactions, plus general cleaning and end of day closing
Education
Diploma - Management of Hospitality And Tourism
Ara Institute of Canterbury
Christchurch, NZ11.2023
High School Diploma -
St Margarets College
Christchurch, NZ12.2022
Skills
- Organization
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Hospitality service expertise
- Handling Complaints
- Food safety understanding
- Order Accuracy
- High Energy and Stamina
Certification
- Level 5 Diploma of Management of Hospitality and Tourism - Ara 2023
- Licence Controller Qualification - 2023
- Full Drivers Licence
- New Zealand Citizen
Interests
I love going to the gym, experimenting in the kitchen, Planning holidays and travelling and spending time with friends and family.
Timeline
Front of House / Waitress
Chiwahwahs
10.2023 - Current
Retail Sales Associate
Morgan And Page
12.2022 - Current
Christmas Gift Wrapping
The Tannery Management
11.2022 - 12.2022
Front of House and Waitress
Mitchelli's Cafe
07.2022 - 05.2023
Front of House and Waitress
Penny Black High Tea Rooms
01.2019 - 04.2022
Diploma - Management of Hospitality And Tourism
Ara Institute of Canterbury
High School Diploma -
St Margarets College
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