Evan Caldon
Christchurch
Summary
I am an absurdly detail-oriented individual with an organisational side I take immense pride in, a go-getter full of initiative, and always work hard to ensure projects run smoothly (and more efficiently) for all parties involved. I am currently seeking my next role and look forward to talking with you soon.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Hilti New Zealand
04.2022 - 04.2024
- Expertly onboarded new customers and implemented our SaaS product (ON!Track) via both video calls and in-person trainings to set customers up for success from the beginning and foster successful adoption and usage
- Retained existing customers and grew strong and genuine relationships with the entire South Island's ON!Track customer base (double the number of customers our North Island CSM looked after) whilst having an average yearly churn rate of only 6.2% (global average being ~15%)
- Successfully planned and facilitated the largest ($600k NZD annually) Fleet Management Implementation to date in NZ
- Project managed the implementation of a new vehicle inventory software (VIM) with a pilot customer here in NZ
- Selected by our Executive Management Team as 1 of ~20 folks (out of a company of 135) to collaborate on and finalise our MO's Lead 2030 Strategy for Hilti Group
- Analysed data to generate reports and results to both internal and external stakeholders
Personal Growth
Quarter-life Sabbatical / Waiting on my Residence Visa
06.2020 - 04.2022
- Built a tiny home on wheels (6'x10' enclosed trailer) from complete scratch with my partner and travelled to 19 states throughout the USA enjoying time together immersed in nature, hiking, and exploring whilst covid continued to disrupt the world
- Read over 75 books, hiked dunes in the desert, camped on the edge of the Grand Canyon, and hugged Sequoias
- Passionately grew as a hobby photographer and created many beautiful images (film tab on my website)
Project Manager
Nimlok Minnesota - Portable Display Division
10.2018 - 06.2020
- Sole director and project manager of Nimlok MN's Portables Division which brought in over $750k (USD) net profit annually with a 21% growth rate during my two years with the company
- Created and submitted POs ranging from $1k-$100k directly with our manufacturing facility in Chicago and managed all project alterations
- Edited, re-designed, and published a significant revamp/update to the company's website
- Came up with the original idea, planned, coordinated, and executed an incredibly successful Ad Agency Event which brought over $250k (USD) worth of new business to NMN during the slowest month of the year
- Grew and managed the company's social media pages (Facebook, Instagram, YouTube, and Twitter/X)
Assistant Manager
Generous Earth Pottery
06.2014 - 02.2017
- Coordinated, planned, and managed schedules for a team of 14 staff members
- Strengthened the organisation with more efficient processes in stock management, group parties, and bookings
Education
Bachelor of Arts - International Business Communication
University of Wisconsin - La Crosse
12.2017
Skills
- Customer Relationship Building & Retention
- SaaS implementations, onboarding, and trainings
- Customer Technical Support
- Event Planning & Execution
- Customer Feedback Collection and Analysis
- DSLR & Film Photography
- Strategic Planning
- Customer Churn Management & Action Planning
- Proficient in SAP, Jira, Confluence, Salesforce, Microsoft's product range, and Google's product range
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceWork from home optionTeam Building / Company RetreatsCareer advancementTimeline
Customer Success Manager
Hilti New Zealand
04.2022 - 04.2024
Personal Growth
Quarter-life Sabbatical / Waiting on my Residence Visa
06.2020 - 04.2022
Project Manager
Nimlok Minnesota - Portable Display Division
10.2018 - 06.2020
Assistant Manager
Generous Earth Pottery
06.2014 - 02.2017
Bachelor of Arts - International Business Communication
University of Wisconsin - La Crosse
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