Evan Rooney

Supervise a team of 10+ people, ensuring everyone is on track and solving any issues that come up.

• Setup the shift by allocating work and daily tasks to all team members.
• Evaluate team member performance regularly and provide guidance where needed.
• Communicated with upper management through End of Shift reports and performance spreadsheets.
• Process dispatch orders for around New Zealand.
• Train new employees, keep manual relevant and up-to-date, and create and send out fortnightly rosters.

Prior to being Supervisor I work as a Helpdesk Assistant:

• Answered incoming calls from customers, responded to any questions or complaints, solved problems, and went through troubleshooting procedures.
• Made hundreds of outbound calls per day, giving me phone etiquette and customer service experience.
• Responded to emails on the company inbox with individualised instructions for customers and their respective issues.
• I was awarded "Employee of the Month" in only my third month of employment.

• Greeted and assisted guests and explained the experience to them.
• Booked and scheduled customer sessions.
• Assisted customers with problems and tech issues.
• Ensured customer enjoyment, health, and comfort.
• Cleaned, moved and packed up all equipment.