Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Evana Patelesio

Porirua

Summary

Hardworking and dependable candidate skilled in managing multiple priorities with a positive attitude. Committed to exceeding team goals by willingly assuming additional responsibilities. Demonstrates professionalism and expertise in administrative support, customer service, and receptionist roles. Possesses a strong understanding of Med Tech software, enabling the delivery of exceptional support in this field. Brings excellent organizational skills and a talent for overcoming customer objections. Motivated by personal drive and a genuine dedication to being a valuable team player.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Call Center Representative

Oratoa - The Hub
11.2018 - Current
  • Trained staff on operating procedures and company services.
  • Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
  • Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
  • Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
  • Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
  • Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
  • Contributed to company growth by consistently meeting and exceeding performance targets.

Receptionist Administrator

Oratoa Cannons Creek Medical Centre
11.2017 - 11.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

Skills

  • Organisation: Prioritise, work efficiently and productively, and manage your time well
  • Technical skills: Medtech Knowledge
  • Teamwork: Building positive working relationships that help everyone to achieve goals and business objectives
  • Problem-solving: Take a logical approach to solving problems and resolving issues
  • Multitasking: Split attention on more than one task at the same time
  • Calm and Professional Under Pressure: Think clearly, Analyze situations objectively and make the best possible decisions
  • Reliability: Complete tasks on time, everytime with the same high quality of work

References

Jayda Ormsby-Northcott

Hub Manager 2021 - 2024

0226449442

Angie Metuariki

Acting Hub Manager 2023 - Current

0212923512

Certification

First Aid Training - 2022

Wellington, WGN

St Johns

Health and Safety Course - 2022

Porirua, WGN

Safety N Action

Timeline

Medical Call Center Representative

Oratoa - The Hub
11.2018 - Current

Receptionist Administrator

Oratoa Cannons Creek Medical Centre
11.2017 - 11.2018

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Evana Patelesio