Evania Lacey

Due to health restrictions I've had a sebatical period where I've been a trader and have made a variety of creations to sell

• Assisted individuals in navigating mental health services and support systems.
• Collaborated with local organizations to promote mental health awareness initiatives.
• Provided empathetic support to clients, fostering a safe environment for sharing experiences.
• Monitored client progress and provided feedback to improve service delivery effectiveness.
• Provided empathetic guidance to clients experiencing mental health crises, deescalating situations and connecting them with appropriate support resources.
• Maintained meticulous records of client interactions, ensuring proper documentation for future reference and coordination across providers.
• Conducted outreach efforts targeted at underserved populations, increasing accessibility of mental health services within those communities.
• Empowered clients to make informed decisions about their treatment options by providing clear explanations of available services and resources.
• Collaborated with healthcare professionals to provide comprehensive support for clients, resulting in better overall wellbeing.
• Connected clients with appropriate support networks, promoting long-term recovery and social integration.
• Established partnerships with external organizations offering complementary services that enhanced the overall support network available to clients.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
• Engaged clients in health-related activities to enhance overall well-being.
• Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.

• Provided empathetic support to individuals in recovery, fostering trust and open communication.
• Assisted clients in navigating healthcare resources, enhancing access to necessary services.
• Facilitated group discussions, encouraging peer interaction and shared experiences for emotional growth.
• Developed individualized support plans tailored to client needs, promoting goal attainment and personal development.
• Monitored client progress regularly, adjusting support strategies based on feedback and observed changes.
• Educated clients on coping strategies and self-care techniques, empowering them toward independence and resilience.
• Participated in ongoing training opportunities to stay current on best practices in mental health support services.
• Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
• Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
• Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
• Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
• Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.

• Assisted customers with product inquiries and sales processes, ensuring a positive shopping experience.
• Maintained knowledge of current promotions and product offerings to effectively support sales efforts.
• Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
• Collaborated with team members to restock merchandise and maintain store presentation standards.
• Handled customer complaints and returns professionally, fostering customer loyalty and satisfaction.
• Developed strong relationships with customers, contributing to repeat business through exceptional service delivery.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Fielded customer questions to share information about products, availability, and pricing.
• Boosted store revenue through upselling and cross-selling techniques.

• Coordinated daily recreational activities to enhance resident engagement and well-being.
• Developed and implemented tailored programs based on resident interests and abilities.
• Collaborated with healthcare staff to ensure activities align with individual care plans.
• Organized events and outings, fostering community connections among residents and families.
• Managed scheduling for activities, ensuring optimal participation and resource allocation.
• Trained volunteers in best practices for supporting resident involvement in programs.
• Evaluated program effectiveness through resident feedback, adjusting offerings as needed.
• Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
• Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
• Organized diverse activities, addressing various interests and promoting social interaction among participants.
• Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
• Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
• Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
• Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
• Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
• Developed strong relationships with community partners, expanding available resources for program offerings.
• Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
• Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
• Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
• Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
• Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
• Enhanced community engagement by organizing and leading diverse recreational activities tailored to participants' interests and abilities.
• Fostered sense of belonging and community among participants by initiating and leading regular social groups and clubs.

• Developed personalized rehabilitation plans for clients to enhance recovery outcomes.
• Facilitated group therapy sessions to encourage peer support and engagement.
• Monitored client progress and adjusted treatment strategies accordingly.
• Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
• Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
• Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.

• Provided empathetic support to individuals facing mental health challenges.
• Assisted clients in developing personalized coping strategies and self-care routines.
• Monitored client behavior and reported changes to healthcare team for timely interventions.
• Facilitated group therapy sessions, encouraging open communication and peer support.
• Maintained accurate documentation of client progress and treatment plans.
• Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
• Educated clients on available community resources and support services.
• Participated in training programs to enhance skills in mental health support practices.
• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
• Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
• Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
• Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
• Improved patient outcomes with accurate documentation of mental health symptoms and progress.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
• Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
• Implemented crisis intervention plans to support client safety.
• Developed and implemented activities to help clients develop social and independent living skills.
• Provided clients with recommendations to community resources.
• Collaborated with mental health professionals to coordinate comprehensive care for clients.