Eve Jennings
Dunedin,Otago
Summary
A diligent and results-driven professional, with extensive experience within operational management, customer service, and hospitality, excelling in leadership and communication. Known for my reliability, professionalism, and fostering productive yet collaborative work environments. Adept at mentoring staff and implementing efficient workflows, leading to increased team productivity and a collaborative work environment. Am absolutely committed to implementing exceptional service no matter the work environment!
Overview
4
4
years of professional experience
Work History
Supervisor and Front of House
Coffee Culture Cafe & Eatery
06.2024 - Current
- Oversaw daily performances of the on-shift working team, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and to organize the workflows.
- Improved customer satisfaction with prompt responses to inquiries, addressing concerns, and finding effective solutions, to the problems at hand.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field, and .
- Built and maintained rapport with regular customers through friendly interactions, and attentiveness to their preferences, and memorisation of certain orders.
- Supported a teamwork atmosphere amongst staff members through collaboration and clear communication
Waitress
Cabbage Tree Cafe
01.2022 - 02.2023
- Maintained a clean and welcoming dining environment, to ensure guests have a positive experience.
- Used cash registers and eftpos card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Collaborated with team members to consistently provide efficient service during busy hours and rushes.
Waitress/Bartender
Pimarn Thai Restaurant
01.2021 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during peak rush hours.
- Demonstrating multiple multitasking abilities, balancing multiple tables and orders while still providing prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Sustained customer satisfaction with table check-ins, assessing previous food and beverage orders, and any other needs.
Education
High School Diploma -
Whangārei Girls High School
Whangarei, NZ11-2023
Skills
- Professionalism
- Interpersonal skills
- Reliability
- Adaptability
- Excellent communication
- Organizational skills
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Supervisor and Front of House
Coffee Culture Cafe & Eatery
06.2024 - Current
Waitress
Cabbage Tree Cafe
01.2022 - 02.2023
Waitress/Bartender
Pimarn Thai Restaurant
01.2021 - 02.2023
High School Diploma -
Whangārei Girls High School
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