Evelon Barrow
3 Churchill Avenue
Summary
Dynamic Shift Manager at McDonald's Gore with a proven track record in employee training and quality assurance. Expert in problem-solving and customer service, consistently achieving high satisfaction levels. Committed to maintaining health and safety standards while fostering a cohesive team environment. Energetic and reliable, dedicated to enhancing operational efficiency. Demonstrates the ability to initiate and undertake practical tasks and procedures to reach positive outcomes. Always looking for avenues to up skill and endeavour to learn new things. Takes Pride in a high standard of personal appearance and have a neat and tidy manner. Full drivers Licence.
Overview
8
8
years of professional experience
Work History
Shift Manager
McDonalds Gore
10.2019 - 02.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Crew Member
Mcdonalds Gore
05.2017 - 10.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Taumarunui High School
Taumarunui, NZSkills
- Employee training, Performance evaluation
- Quality assurance, Health and Safety regulations compliance
- Time management, Problem solving
- Customer service focus, Handling customer complaints
- Accurate money handling, Competent administration
- Documentation and reporting
- Verbal and written communication
- Punctual and reliable, Energetic and enthusiastic
Timeline
Shift Manager
McDonalds Gore
10.2019 - 02.2025
Crew Member
Mcdonalds Gore
05.2017 - 10.2019
Taumarunui High School
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