Evelyn Te Kaawa Ripia
Rotorua,BOP
Summary
Proven to enhance guest experiences and team efficiency at Te Puia, I excel in multitasking and customer service, ensuring high standards of cleanliness and compliance. Skilled in food preparation and staff management, I significantly improved service delivery by implementing innovative strategies, fostering a positive work environment, and training new hires effectively. I am eager to learn from everyone and am very attentive so I pick up things really quick. I can work under pressure and will always find something to do whilst during quite seasons or days. I am a very hard worker and have been working in busy tourism's establishments since 18. I am able to handle and tolerate and attitude (Manuhiri and teamwise) however I will put my foot down if needed in a respectful manner ensuring nothing escalates further. I am organised and can be highly dependable on. I display a formal and professional appearance to uphold the values of both the establishment and the work. I am a very Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Bartender
Te Puia
Rotorua
04.2024 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Chef Assistant
Te Puia
Rotorua, BOP
02.2022 - 11.2023
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
- Supported senior chefs with creative meal planning and recipe development.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Verified food temperatures and quality ahead of service to maintain standards.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Trained new kitchen staff on proper food handling and preparation techniques.
- Worked closely with front-of-house staff to address customer feedback or concerns promptly, fostering strong cross-functional teamwork within the restaurant setting.
- Streamlined kitchen operations by implementing efficient food preparation techniques and proper equipment usage.
- Collaborated with head chef on menu development, incorporating customer feedback and industry trends to create innovative dishes that increased repeat business.
- Adhered to dietary restrictions and accommodated allergies as necessary, fostering an inclusive dining experience for all guests.
Chef De Partie
IZAKAI Bar And Eatery
Tauranga, BOP
02.2023 - 03.2023
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
- Operated all kitchen equipment safely to prevent injuries.
- Rotated stock to use items before expiration date.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Prepared items for roasting, sautéing, frying, and baking.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
Supervisor
Te Puia
Rotorua, BOP
08.2021 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Waitress Supervisor
Te Puia
Rotorua, BOP
08.2021 - 02.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Education
Culinary Arts
Toiohomai
Rotorua, NZ03.2024
Rotorua Girls' High School
Rotorua, NZ11.2021
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- independent worker but can also work in a team
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Responsible Alcohol Service
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Memory retention
- Professional Appearance
- Team training and development
- New Hire Training
- Salesmanship
- Staff Management
- Health codes compliance
- Basic accounting
- Food Preparation
- Glassware knowledge
- Dining room management
- Elegant food plating
- Group reservations management
- Fast Learner
- Honest and Dependable
- Calm and Composed
- Relationship Building
- Food and Beverage Service
Timeline
Bartender
Te Puia
04.2024 - 05.2024
Chef De Partie
IZAKAI Bar And Eatery
02.2023 - 03.2023
Chef Assistant
Te Puia
02.2022 - 11.2023
Supervisor
Te Puia
08.2021 - 02.2022
Waitress Supervisor
Te Puia
08.2021 - 02.2022
Culinary Arts
Toiohomai
Rotorua Girls' High School