PAIGE KOOPU

• Met with clients to outline desired goals and prepared quotes for overall catering costs.
• Handled catering scheduling, ordered food and planned events.
• Worked with chefs to plan menus according to client needs and budgets.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Hired and trained both permanent and temporary staff members.

• Monitored bar inventory and made notes for needed supplies when necessary.
• Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability.
• Brought forth high level of customer service at all times.
• Created new promotions to boost sales.

• Exemplary customer service
• Provided optimal assistance to front of house manager and handled a variety of tasks.
• Processed customer payments and balanced cash drawers.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Received and handled guest complaints in line with the company procedure.

• Greeted and seated customers upon entry, and created a positive environment by communicating clearly and pleasantly.
• Used up-selling skills to help boost sales within the business.
• Used tills to process customer payments by cash or eftpos.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

• Communicated clearly, pleasantly and professionally to deliver exceptional customer service to guests.
• Monitored inventory items throughout shifts to minimize deficiencies during shifts and to retain service flow.
• Followed hygienic food and beverage handling procedures to comply with food safety requirements.
• Provided guests with information of special deals and promotions going to help boost sales.

- Highly regarded by NZMA staff members.

- Assignments used as exemplars for new cohort of students.