Nokuthula Sibanda
Springfield ,Rotorua,BOP
Summary
Experienced in Health leadership with over 7 years of experience in the Care home setting . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Care Home Manager- Redwood Home & Hospital
Bupa Care Services NZ
429 Owhata , Rotorua , Lakes District Health Board
03.2017 - Current
- Champion creating excellent experiences for the residents, their families and customers in the Care home.
- Role model Bupa values in my presentation, communication and professionalism.
- Support residents and their families by providing them with information, advise and suggestions to help as they navigate the pathway of transitioning to the care home.
- Develop partnerships with the residents , their families and the multidisciplinary team to ensure that residents are provided with the services they need.
- Ensure that the environment in the care home provides the psychosocial, spiritual and physical needs of the residents
- Taking ownership of the business ensuring that Bupa 's Global Strategic plan is followed through to achieve relevant strategic goals .
- Take responsibility to ensure that all legislative , statutory, contractual and internal requirements are met .
- Ensure all reporting is completed in a timely manner within deadlines and also sharing relevant information in an appropriate and timely manner.
- Ensure occupancy targets are met .
- Build and maintain positive relationships with stake holders and the multi disciplinary team to cultivate all opportunities for occupancy .
- Manage budgets ,monitor expenditure and income.
- Excellent in rosters , WAS, Kronos and m
- Manage material resources , building structure ensuring legislative compliance in terms of audits.
- Responsible for recruitment , training and staff development, performance appraisal and management ,conflict resolution and relationship management..
- Ensure the care home is sufficiently staffed with skilled and qualified staff.
- Ensure compliance in Bupa's health and safety policies and procedures as a Health and safety officer.
- Conduct's routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Direct day-to-day administrative and operational functions for 93 -bed facility, providing guidance and leadership to over 90 employees in the care home .
- Oversee and actively promote positive customer experience by ensuring that quality care is delivered and risks and effectively managed.
- Ensure care is delivered in a safe manner in a person centered approach.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participates in team-building activities to enhance working relationships.
- Participates in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Use coordination and planning skills to achieve results according to schedule.
- Effectively manage customer issues and complaints on the spot ans escalating when required.
- Ensure on-going professional development of the team and myself.
- As a privacy officer in the Care home , I ensure compliance and monitoring organizational policy pertaining to privacy.
Clinical Nurse Manager
Bupa Care Services NZ- Redwood Care Home
Rotorua, Lakes DHB
03.2015 - 03.2017
- Oversaw admissions and discharges and scheduling of nursing staff.
- Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Oversaw training, staffing and education of all nurses and 75 staff.
- Reviewed charts weekly to complete quality control checks.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
- Administered performance evaluations and probationary reviews to assess nursing personnel.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
- Coordinated departmental operations according to administrative, legal and medical guidelines.
- Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
- Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
- Initiated care plan and actualized appropriate interventions and treatment.
- Directed day-to-day nursing and supervision of all clinical teams.
- Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
- Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
Unit Coordinator
Bupa Care Services- Redwood Care Home
Rotorua, BOP
03.2014 - 03.2015
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Led and directed staff to encourage internal and external customer service through positive interactions within facility and community.
- Prioritized safe care for patients, staff and visitors.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
- Identified and coordinated medical, mental health, education and substance abuse intervention and support services for clients.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Conducted performance reviews by observing staff on units and providing ongoing formal and informal feedback, direction and assistance.
- Collaborated, communicated and engaged with family and support system to support client healing process.
- Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration and scheduling outings.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Provided care for 30-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
Registered Nurse
Bupa Care Services NZ-
Rotorua, Christchurch & Auckland
01.2008 - 03.2015
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Registered Nurse
Mpilo Central Hospital
Bulawayo, Zimbabwe
01.2001 - 12.2007
Education
Auckland University
Auckland, AUK10.2019
Diploma in General Nursing
Mpilo School of Nursing
Bulawayo , Zimbabwe09.2001
High School Diploma -
Minda Secondary School
Bulawayo , Zimbabwe12.1993
Skills
- Budget Control
- Sales Promotion
- Team Leadership
- Staff Scheduling
- Business Leadership
Timeline
Care Home Manager- Redwood Home & Hospital
Bupa Care Services NZ
03.2017 - Current
Clinical Nurse Manager
Bupa Care Services NZ- Redwood Care Home
03.2015 - 03.2017
Unit Coordinator
Bupa Care Services- Redwood Care Home
03.2014 - 03.2015
Registered Nurse
Bupa Care Services NZ-
01.2008 - 03.2015
Registered Nurse
Mpilo Central Hospital
01.2001 - 12.2007
Auckland University
Diploma in General Nursing
Mpilo School of Nursing
High School Diploma -
Minda Secondary School
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