Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Reference
Timeline
Generic

Firuzi Vaid

9, Hirere St, Te Kauwhata,WKO

Summary

I am hardworking, reliable, enthusiastic and punctual person who enjoys interacting with people. Having 7 years of customer service experience in food and retail industry has helped me understand challenging situations and I have learnt to build trusting relationships with customers and colleagues. Summary of Key Skills Communication: Deals with internal and external customers at all levels via telephone and email, to ensure successful communication Team Player: Enjoy sharing knowledge and learning from peers to achieve team goals. Versatile: Aptitude for adapting to new environments Computer-literate: Experience in MS Office, MS Excel and PowerPoint

Overview

8
8
years of professional experience

Work History

Shift Assistant ( Manager in Training)

McDonald's Archways
Mercer
03.2021 - Current
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Crew Trainer

Mcdonalds Archways
Bombay, AUK
11.2019 - 03.2021


  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.

Cashier

Carl’s Jr Pukekohe, Nando’s Takanini
12.2017 - 07.2019
  • Handling high pressure situations
  • Multitasking – Doing front counter orders and driveway
  • Managing time effectively

Deli Kitchen Assistant

Pak n Save
Pukekohe
10.2013 - 11.2017
  • Customer Service skills
  • Creating and setting up the store displays
  • Getting proficient in leading and training new staff
  • Strong team player
  • Knowledge of food safety procedure

Education

Bachelor - Arts (Sociology

Mumbai University
2013

Skills

  • Communication: Deals with internal and external customers at all levels via telephone and email,
    to ensure successful communication
  • Team Player: Enjoy sharing knowledge and learning from peers to achieve team goals
  • Versatile: Aptitude for adapting to new environments
    Computer-literate: Experience in MS Office, MS Excel and PowerPoint

Additional Information

  • Higher Secondary School Graduation Level 3 State Board of Secondary, 2010

Interests

I am a family oriented person. My interests and hobbies are reading, shopping and teaching.

Reference

  • Maggi Avari- 0210626131 (Mcdonalds Ex Manager)
  • Jamie Felton - 0211606237 (Carls Jr Ex Manager)
  • Leigh Crewther- 0210638379 ( Pak n Save Collegue)


Timeline

Shift Assistant ( Manager in Training)

McDonald's Archways
03.2021 - Current

Crew Trainer

Mcdonalds Archways
11.2019 - 03.2021

Cashier

Carl’s Jr Pukekohe, Nando’s Takanini
12.2017 - 07.2019

Deli Kitchen Assistant

Pak n Save
10.2013 - 11.2017

Bachelor - Arts (Sociology

Mumbai University

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Firuzi Vaid