Faaae Faye Fui-Meleisea

Optimized daily operations, enhancing efficiency and driving branch revenue growth.

• Resolved escalated customer complaints promptly to uphold high satisfaction levels of up to 70%.
• Completed month-end and year-end closings, ensuring readiness for audits.
• Monitored branch financial performance monthly, identifying trends for improvement.
• Reviewed loan applications for accuracy and compliance with regulations.
• Established strong working relationships with external partners such as vendors and suppliers.
• Leading the team to be 100% in compliance with policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Organized professional development programs for employees at all levels of the organization.
• Created operational performance reports for senior management review.
• Supported outside sales force in servicing and obtaining new business.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Identified opportunities for process improvement initiatives within the branch.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Implemented internal control procedures to minimize risk and increase profitability.
• Facilitated weekly staff meetings to discuss progress on initiatives.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Created reports summarizing operational performance metrics for senior management review.

• Collaborated with diverse teams to resolve product issues and achieve objectives.
• Coordinated ground transportation services for incoming and outgoing passengers.
• Exhibited problem-solving skills in challenging customer service situations.
• Assisted customers with reservations, cancellations, and flight rebooking.
• Verified passenger identification for security compliance and checked in passengers.
• Managed customer complaints professionally, delivering effective solutions promptly.
• Processed excess baggage fees while weighing luggage accurately.
• Informed passengers about itineraries and flights through clear announcements.

• Established and maintained relationships with peers and management to drive team success.
• Coordinated cross-department activities to enhance customer service quality.
• Cultivated trusting connections with customers by addressing concerns personally.
• Mentored team members in sales techniques, consistently exceeding targets.
• Monitored industry trends and competitive products for strategic insights.

• Input client information into spreadsheets and company database for easy access to essential data.
• Compiled data from source documents prior to entry to ensure accuracy.
• Maintained confidentiality of client and staff details by adhering to company regulations.
• Upheld strict data confidentiality policies to prevent information leakage.

Processed shipping documents, including work orders and bills of lading.

• Maintained vendor communications regarding delivery schedules and product availability.
• Acted as liaison among logistics, sales, and customers to facilitate smooth supply chain operations.
• Tracked shipments using automated systems to ensure timely deliveries.
• Prepared outgoing freight bills of lading in accordance with established guidelines.
• Collaborated with team members to achieve project deadlines and fulfill requirements.

• Delivered comprehensive administrative support to Legislative Assembly office.
• Coordinated travel arrangements for Member's attendance at conferences and events.
• Prepared briefing documents ahead of legislative sessions for Member's reference.
• Maintained detailed records of correspondence from constituents and stakeholders.
• Attended committee meetings, summarizing key points for future reference.