Faaeteete Iuli
Summary
Dynamic customer service professional with a proven track record at Ministry Health, excelling in conflict resolution and relationship building. Adept at utilizing technical skills to enhance customer satisfaction and streamline processes. Recognized for fostering team collaboration and delivering creative solutions, ensuring a positive experience for all clients.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
CBG Research
Ministry Health
Work from home, Auckland
08.2020 - 10.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
Customer Service Representative
Courier Post
East tamaki, Auckland
08.2019 - 12.2019
- Assisted customers with inquiries regarding shipping and delivery services.
- Handled customer complaints and resolved issues efficiently.
- Educated customers on package tracking features and tools available online.
- Maintained a clean and organized workspace for optimal efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Managed incoming calls and addressed customer concerns promptly and professionally.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Skills
- Customer service
- Conflict resolution
- Relationship building
- Product knowledge
- Online tools education
- Team collaboration
- Time management
- Sales support
- Process improvement
- Active listening
- Problem solving
- Attention to detail
- Adaptable mindset
- Customer relationship management (CRM)
- Computer proficiency
- Technical support
- Call triaging
- Record preparation
- Filing
- POS systems expert
- Staff training
- Empathy and patience
- Report creation
- Research
- Product promotion
- Banking operations support
- Team development
Timeline
CBG Research
Ministry Health
08.2020 - 10.2023
Customer Service Representative
Courier Post
08.2019 - 12.2019