Utilize my technical skills and provide a professional service to customers by applying my knowledge and working in a challenging and motivating work environment. I don't mix my emotions while working. I am always on task and always giving 110% or more in everything I do. Punctuality, organized, time management and honesty are the most important skills for any job. With all these qualities put together I can never go wrong.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking vaccant position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated customer professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in business and sales with over a lot of years of experience in this area. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for required position. Ready to help team achieve company goals.
Enthusiastic customer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of work and training in requested field. Motivated to learn, grow and excel in business and sales.
Overview
6
6
years of professional experience
Work History
Customer Sales and Service Expert
Southern Cross Travel Insurance
12.2023 - 01.2025
Enhanced issue resolution to boost customer satisfaction.
Efficiently managed call answering while maintaining courteous professionalism.
Maintained high levels of customer retention through exceptional service and follow-up communication.
Demonstrated products effectively to underline their advantages and distinct qualities.
Optimized customer complaint procedures, yielding quicker problem resolution.
Completed call documentation while speaking with customers.
Processed orders, service requests and applied information to customers.
Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
Supported marketing initiatives by providing valuable customer insights that contributed to strategic planning efforts.
Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
Generated sales leads through outbound calls and emails to build robust pipeline.
Responded proactively and positively to rapid change.
Boosted customer experience by effectively addressing concerns.
Followed up with customers about resolved issues to maintain high standards of customer service.
Rat Inbound CBG
Ministry Of Health
08.2021 - 10.2022
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Served customers and followed outlined steps of service.
Improved operations through consistent hard work and dedication.
Participated in team-building activities to enhance working relationships.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved problems, improved operations and provided exceptional service.
Identified issues, analyzed information and provided solutions to problems.
Maintained excellent attendance record, consistently arriving to work on time.
Developed and maintained courteous and effective working relationships.
Administrative Assistant
Skills Update
06.2019 - 03.2021
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coached new employees on administrative procedures, company policies and performance standards.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Organized weekly staff meetings and logged minutes for corporate records.
Education
Bachelor of Education - Education
AUT
2008
Skills
Flexible and Adaptable
Flexible & Adaptable
Collaboration
Conflict Resolution
Customer Service
Self-Motivated
Self-motivated professional
G-Suite
Microsoft Office
Active Listening
Good listening skills
Decision Making
Responsible
Data Entry
MS Office
Teambuilding
Accomplishments
Achieved results by completing task with accuracy and efficiency.
Achieved goals by introducing software for type of tasks.