Faafetai ULBERG
Manurewa,AUK
Summary
I am a well respected person who has an outgoing personality and a positive attitude when it comes to working in a team. I am dedicated to our community and take advantage of every opportunity that challenges me. I am experienced and knowledgeable in both contact centre and warehousing environments. My current role is Resource Co-ordinator with Presbyterian Support Northern - ENLIVEN. I am willing to learn and adapt myself to any work environment if the opportunity comes. I am highly motivated and open minded and am always keen to learn more. I am honest, reliable and well spoken. I am fluent both in written and spoken English and Samoan. I can work well as an individual and can be trusted to work unsupervised. I work very hard to meet all deadlines or goals as required of me. As an individual I am motivated to make something of myself and the desire to be the best I can be I am driven to learn and will always give my all when given the right opportunity. I am keen and I believe I will be a benefit to any organization.
Overview
11
11
years of professional experience
Work History
Administration Support Officer (MECF & ARWCF)
Department Of Corrections
01.2021 - 12.2022
- Entered and maintained departmental records in company database.
- Devised and implemented improvements to reporting procedures.
- Verified administrative information in company systems (IOMS), contacting employees and prosecutors to maintain accuracy.
- Analyzed personal data and presented it to prosecutors for better understanding of day-to-day proceedings.
- Scanning, Filing, Sorting Personal Files.
- Checking clients information, location and whereabouts were accurate before proceeding with serving of charges.
- Data entry.
- Spreadsheets- Updating spreadsheets.
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
Distribution Assistant
Ceres Organics
02.2020 - 02.2021
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
- Protected materials for transport by correctly packaging products boxes and crates.
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Analyzed project commitments, cost flow and expenditures to support monitoring and reporting.
- Managed invoicing and payment processing operations.
- Created and maintained SAP for accuracy and visibility of purchases, contracts and invoices.
- Offered friendly and efficient service to all customers who come onsite to pick up orders.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Changed out forklift batteries and connected batteries to battery charger.
- Worked with pharmacy goods. Picking & packing orders. Making tickets and invoices. Ready for shipment.
- Worked in team environment to maintain high levels of productivity.
- Transported goods between warehouse locations according to shipment and storage needs.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Courier Post
DYNAMIX ( RECRUITMENT AGENCY)
01.2019 - 12.2019
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Sorting mixed location parcels into its on location cage. Ready for Courier driver to pick up and deliver.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Reviewed incoming mail for proper date, postage and barcode scans, verifying zip code prior to classification.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Evaluated mail trays to determine proper placement.
- Troubleshot malfunctioning mail-sorter machines, unclogging jams while protecting integrity of envelopes.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Helped customers by carrying oversized parcels inside their vehicles.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative (SKY TV)
Kelly Services
07.2013 - 12.2015
- Book pay-per view events for Sky TV Customers.
- Ask and confirm customer identification with security questions.
- Describe event details such as date, time and price.
- Politely greet and assist customers via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Documented and detailed calls and complaints using call center's CRM database.
- Initiated termination of customer contract upon request.
- Resolved customer complaints and addressed emergency requests and needs.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Data Entry/Online Picker (Clothing Department)
The Warehouse Distribution Centre
07.2014 - 03.2015
- Daily reports (excel word)
- Maximized sales by shipping on time and accurately
- Loaded and unloaded pieces into boxes for shipment.
- Redirected shipments en route in response to customer requests
- Tracked time spent on assignments each for productivity report
- Stocked, staged and transported goods.
- Picked new stock and sorted materials to designated locations.
- Swept floors and stored equipment at end of each shift.
- Monitored department performance data to identify and avoid potential risks.
- Attached identifying tags to containers
- Printed pick slips, checking if correct date, not duplicated. Ready for team to pick. Supervisor would double check before handing out orders.
- Pick orders and pack then print and attach labels with customer details ready for courier pick-up.
- Used item numbers to properly stock warehouse.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Received, stored and shipped goods and materials.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved problems, improved operations and provided exceptional service.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Unloaded deliveries from trucks in prompt fashion.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Carried out day-day-day duties accurately and efficiently.
- Led projects and analyzed data to identify opportunities for improvement.
Afterhours Resource Coordinator
Presbyterian Support Northern, ENLIVEN
09.2023 - Current
- Tracking services, reassuring Support Workers have assisted with Clients then updating report.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and Support Workers.
- Rostering Support Workers Daily Schedules ready for the following days work.
- Communication with Clients and Support Workers for service times.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Adhered to company requirements for patient interactions and care standards.
- Assessed risk factors of patients and made referrals for further services.
- Kept accurate records for client files and handled related paperwork.
- Maintained detailed records of patient progress, documentation of services and progress notes.
- Assisted client phone calls with daily living needs to maintain self-esteem and general wellness.
- Updated patient charts with data such as medications to keep records updated.
- Communicating with clients when schedules times need to be changed due to staff availability.
- Calling Support Workers for availability when we are short staffed.
- Answering calls, handling clients needs and requests while rostering schedules for Support Workers rosters.
Education
NCEA Level 1 -
Aorere College
Portage Rd, Papatoetoe, Auckland 20252008
Skills
- Customer service orientated
- Office administration
- Computing Skills
- People orientated
- Basic administrative knowledge
- Data Entry
- Hardworking and self-motivated
- Friendly demeanor
- Excellent communication skills
- Strong work ethic
- Warehousing skills
- Documenting changes
- Order Picking and Processing
- Customer orders
- Online Training Leadership
- Warehouse operations
- Shipping and receiving
- Safe driver
- RFID Scanners
- Business administration
- Data audits
- Forklift Operation
- Logging Paperwork
- Shipping Documentation
- Stock management
- Efficient data entry
- Shipping and receiving expert
- Cultural sensitivity
- Fluent in Samoan
- Food handling preparation
- Outdoor activities
- Emotionally supportive
- Diaper changes and feedings
- Parent Communication
- Verifying coverage
- Updating logs
- Closing Tickets
- Delivery Policies
- Dispatching procedures
- Teamwork
- Computer proficiency
References
Resource LEAD, Afterhours Teamleader - Presbyterian Support Northern - ENLIVEN
- Aroha Hill: m:0212768569 e:Aroha.Hill@psn.org.nz
Northern Region Roster Coordinator (MECF & ARWCF)
- Elisiva Futaakfa: p:0273384053
Security Manager(Auckland Regional Womens Corrections Facility)
- Carol Robertson: m: 0272259851 p: 09 250 9424 ext: 99424 e:Carol.Robertson@corrections.govt.nz
Ceres Organics:
- Florence Tukula: m:02041933930 (Pharmacy Supervisor)
Timeline
Afterhours Resource Coordinator
Presbyterian Support Northern, ENLIVEN
09.2023 - Current
Administration Support Officer (MECF & ARWCF)
Department Of Corrections
01.2021 - 12.2022
Distribution Assistant
Ceres Organics
02.2020 - 02.2021
Courier Post
DYNAMIX ( RECRUITMENT AGENCY)
01.2019 - 12.2019
Data Entry/Online Picker (Clothing Department)
The Warehouse Distribution Centre
07.2014 - 03.2015
Customer Service Representative (SKY TV)
Kelly Services
07.2013 - 12.2015
NCEA Level 1 -
Aorere College
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