Fa'alua Perese
Summary
Dynamic Cultural Case Coordinator with a proven track record at MedAssistNZ, managing over 50 cases in 2023 - 2024, showcasing excellent communication abilities and case documentation expertise. Fluent in Samoan, adept at fostering client trust and achieving results through active listening and effective coordination with healthcare providers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Cultural Case Coordinator
MedassistNZ
04.2023 - Current
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Managed over 50 assigned cases and projects in 2023.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
Lotto Assistant
New World Greenmeadows
04.2022 - 02.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
NCEA Level 2 Excellence - Chemistry
Hastings Girls' High School
Hastings, NZ12.2021
NCEA Level 1 Merit Endorsement - Chemistry
Hastings Girls' High School
Hastings, NZ12.2020
NCEA Level 1 Merit Endorsement - Math
Hastings Girls' High School
Hastings, NZ12.2020
NCEA Level 1 Merit Endorsement - Music
Hastings Girl's High School
Hastings, NZ12.2020
Skills
- Case Documentation
- Excellent communication abilities
- Data Collection
- Active listening strengths
- Fluent in Samoan
Languages
Samoan
Elementary
Timeline
Cultural Case Coordinator
MedassistNZ
04.2023 - Current
Lotto Assistant
New World Greenmeadows
04.2022 - 02.2023
NCEA Level 2 Excellence - Chemistry
Hastings Girls' High School
NCEA Level 1 Merit Endorsement - Chemistry
Hastings Girls' High School
NCEA Level 1 Merit Endorsement - Math
Hastings Girls' High School
NCEA Level 1 Merit Endorsement - Music
Hastings Girl's High School
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