Summary
Overview
Work History
Education
Skills
Awards
References
Languageability
Timeline
RegisteredNurse

Faamuli Paongo

Auckland,New Zealand

Summary

To obtain a position that will force me to use all my ability and skill i have to serve and provide an employer with my enthusiasm and promise to work hard and learnt.

I can work independently using my own initiative or as part of the team. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member.

Consistently punctual in arrival and stays until all tasks are complete.

Experienced with food processing techniques, ensuring high-quality standards and safety compliance.

Professional food industry worker with strong background in food processing and safety protocols.

Team player focused on achieving results and adapting to changing demands.

Reliable, efficient, and ready to contribute to production goals.

Experienced with operating and maintaining production machinery to ensure smooth operations.

Utilizes keen attention to detail and safety protocols to maintain high-quality standards.

Professional production worker with strong skills in machinery operation, assembly line processes, and quality control.

Highly motivated and results-driven, with keen eye for ensuring product standards and operational efficiency.

Professional in customer support with strong communication and problem-solving skills.

Known for teamwork, adaptability, and achieving results under changing conditions.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Customer-focused Inbound Call Center Representative with verbal communication and active listening skills.

Overview

2020
2020
years of professional experience

Work History

Housekeeper/Cleaner

AWSA NZ
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
  • Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Changed bed linens and collected soiled linens for cleaning.

Pick&Pack/RF Scanner

KMART DISTRIBUTION
  • Gathered, sorted and scanned documents to enter into computer system.
  • Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
  • Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
  • Minimized errors through careful attention to detail during the document preparation process prior to scanning.

Groceries Assistant/Picker&Packer

GILMOURS SUPERMARKET
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Stocked designated items on shelves, end caps and displays.
  • Received new stock and input values into computer system.

Process Worker

MOANA NZ
  • Maintained a clean and organized workspace, resulting in a safer environment for all employees.
  • Collaborated with team members to achieve daily production goals and consistently meet deadlines.
  • Maintained compliance with health, safety, and environment practices.
  • Assisted in quality control efforts, ensuring all products met strict company standards before shipment.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Provided support to new team members, helping them quickly acclimate to the work environment and learn essential tasks.
  • Communicated with Processing Supervisor if unable to achieve timeline or resolve error.
  • Made sure that products were produced on time and are of good quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected products and machines to maintain quality and efficiency.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Received and reviewed incoming documents and materials.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Production Worker/Assembly Line

Hella Forvia NZ
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Increased team morale, leading safety training sessions.
  • Played key role in achieving production targets, consistently meeting daily quotas.
  • Engaged in regular review meetings to discuss production performance and set future goals.
  • Supported new staff, facilitating quicker adaptation to production environment.
  • Improved product quality with meticulous quality control checks.
  • Made sure that products were produced on time and are of good quality.
  • Assembled products according to changing daily work orders and specific customer needs.

Call Center Representative

SKY NETWORK TV
04.2018 - 01.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Assembly Line Worker/Production Worker

FISHER & PAYKEL HEALTHCARE
04.2018 - 02.2019
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
  • Increased product quality through thorough inspection of assembled items before packaging.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Conducted quality assurance inspections on finished components and identified issues.

Production Line Operator

TEGEL FOODS LTD
04.2016 - 04.2018
  • Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
  • Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
  • Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
  • Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
  • Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operators.
  • Improved production efficiency by implementing standardized operating procedures and closely monitoring performance.
  • Followed instructions to make products in line with customer specifications.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Boxed, labeled, and transported items to support assembly operations.
  • Packaged and labeled products using automated equipment.
  • Prioritized tasks to meet personal and team production targets.
  • Made sure that products were produced on time and are of good quality.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected products and machines to maintain quality and efficiency.

Machine Operator

PMP PRINTING LTD
11.2008 - 02.2013
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.
  • Achieved significant reduction in setup times by developing quicker changeover procedures.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.

Customer Service Cashier

Warehouse NZ & KMART
02.2008 - 12.2009
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.

Education

AFEGA PRIMARY SCHOOL

SAGAGA COLLEGE

AORERE COLLEGE

MANUKAU INSTITUTE OF TECHNOLOGY

Skills

  • Microsoft Words
  • Excel Access
  • Power Point
  • Outlook Express
  • Cleaning techniques
  • Customer service-focused
  • Excellent oral and written communication
  • Physically strong
  • Chemical Handling
  • Kitchen Cleaning and Dishwashing
  • Supply Stocking
  • Quality Control
  • Multitasking and Prioritizing
  • Staff Training
  • Process Improvement
  • Assembly and production
  • Product Assembly
  • Repetitive Work

Awards

  • SCHOOL CERTIFICATE - 2003
  • FIRST AID - 2013
  • NCEA LEVEL 1 - 2006
  • NCEA LEVEL 2 - 2007
  • NCEA LEVEL 3 - 2008
  • ACADEMIC AWARDS - 2004
  • ACADEMIC AWARDS - 2005
  • ACADEMIC AWARDS - 2006
  • ACADEMIC AWARDS - 2007
  • ACADEMIC AWARDS - 2008
  • EXCELLENT ATTENDANCE THROUGHOUT THE YEAR - 2004
  • EXCELLENT ATTENDANCE THROUGHOUT THE YEAR - 2006
  • EXCELLENT ATTENDANCE THROUGHOUT THE YEAR - 2007
  • EXCELLENT ATTENDANCE THROUGHOUT THE YEAR - 2008
  • MOST ENDEAVOUR SAMOAN STUDENT - 2008
  • FINANCIAL ASSISTANCE LEVEL 2 & 3 - 2009
  • ENGLISH AWARDS - 2010
  • COMPUTER AWARDS - 2011
  • BUSINESS LEVEL 2 - 2011
  • BUSINESS LEVEL 3 - 2012
  • UPSKILLS CERTIFICATE - 2020
  • SEAFOOD TRAINING LEVEL 2 - 2020

References

MEM, UPSKILLS TUTOR, 021538007

Languageability

SAMOAN & ENGLISH

Timeline

Call Center Representative

SKY NETWORK TV
04.2018 - 01.2020

Assembly Line Worker/Production Worker

FISHER & PAYKEL HEALTHCARE
04.2018 - 02.2019

Production Line Operator

TEGEL FOODS LTD
04.2016 - 04.2018

Machine Operator

PMP PRINTING LTD
11.2008 - 02.2013

Customer Service Cashier

Warehouse NZ & KMART
02.2008 - 12.2009

AFEGA PRIMARY SCHOOL

SAGAGA COLLEGE

AORERE COLLEGE

MANUKAU INSTITUTE OF TECHNOLOGY

Housekeeper/Cleaner

AWSA NZ

Pick&Pack/RF Scanner

KMART DISTRIBUTION

Groceries Assistant/Picker&Packer

GILMOURS SUPERMARKET

Process Worker

MOANA NZ

Production Worker/Assembly Line

Hella Forvia NZ

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Faamuli Paongo