Faatepa Misiluki
Real Estate Sales Consultant / Office Manager Administration
Manukau,Auckland 2019
Summary
Well-qualified Licensee Real Estate Agent/Administrative Office Manager with exceptional customer/stakeholder relationship management and advisory skills.
Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Fantastic sales person with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.
Organised Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Prioritise projects and multitask effectively to achieve project goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated professional with a history of meeting company goals utilizing consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
34
34
years of professional experience
Work History
Licensee Real Estate Agent /Administrative Office Manager
RE/MAX MEGA-Premium Realty Limited.
06.2021 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Residential and Commercial Properties
- Negotiated favourable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Office Manager / Administration
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Set up systems to ensure policy and procedures are followed by all Real Estate Agents
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Coach, and support new Agents by taking them on a journey to be confident in doing their own real estate work
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Lead and organise weekly sales meeting with all agents in the office
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Manage every enquires/leads coming in relating to properties for sale.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Prepared and presented contracts and other legal documents to clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Coordinated travel arrangements for over [Number] local and international travelers per year.
Training Coach
Active Institute NZ
08.2023 - 10.2023
- Employment Preparation and Placement Programme.
- Industry insights, Job searching, CV and Cover letter writing.
- Workplace Health and Safety.
- Motivational and encouragement.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Evaluated employee competencies, identifying gaps and providing tailored coaching solutions for improvement.
- Reduced time to proficiency for new hires through efficient onboarding and targeted coaching sessions.
- Provided constructive feedback to employees, supporting their growth and development within the organization.
- Established strong relationships with trainees, cultivating trust and enhancing receptiveness to learning opportunities.
Cabin Operations Boeing Specialist
Air New Zealand
10.2014 - 06.2021
- Safety Adviser on Airline Safety Video Filming
- Flight Services Coordinator / Manager
- Safety Auditor on all aircraft/cabin environment ensuring our safety policy and procedures are maintained and followed
- Write, review, edit and update all cabin safety policy and procedures
- Write Operational Bulletin and issue to both cabin and flight crew advising any changes resulting from reviews/audits
- Collaboration with all other part of the airline to ensure the company achieve their goals and objectives every financial year.
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
International Cabin Crew
Air New Zealand
05.1995 - 06.2021
- Maintained a very high standard of customer service
- Performed pre-flight checklists on all systems to ensure safety standards.
Event Planner / Manager
The Dream Centre Church
01.2012 - 01.2015
- Running and managing events such as weddings, birthday parties, funerals, graduations, movie launch and so forth
- Meet and greet customers
- Ascertain what customers need to achieve, when and how their event is going to look like
- How to execute and take customers on a journey from the start to finish
- Advise and discuss with our Event Team, Catering, Decorators, Security staff, Waiters/Waitress, Video/Photographer, Ushers, and everybody involved in the Event, to ensure the smooth running of an event
- Feedback after an event to learn and improve for future events.
Office Administration Manager
Recovery Management Systems
01.1993 - 01.1995
- Managed and administered the company's office
- Supported Company Directors and Shareholders by attending weekly meeting and producing Financial Reports
- Brought forth the ability to effectively multi-task and prioritise
- Promoted a healthy work environment for all employees by overseeing and mentoring internal office relationships.
Customer Service Agent
Grande Deco Hotel & Ski Resort
01.1992 - 01.1993
- Built a strong working knowledge of the company procedures and protocols
- Learned an exceptional and outstanding level of 'customer services' as well as the 'just in time' management skills - Japan is well known for
- Developed a love for snow sports such as skiing and snowboarding
- Communicate effectively with colleagues and superiors in both Japanese and English.
House Tutor
International Pacific College
01.1990 - 01.1992
- Responsible for twenty (20) Japanese students who studied Business Diplomas and National Certificates
- Monitored and reviewed students' progress
- Adjusted lesson and study plan for student where necessary
- Coached, trained, and assisted students with various assignments and exam preparations
- Cultural Awareness in learning different cultures, etiquette, and languages
- Developed knowledge of the Japanese culture and language.
Education
Training Coach for Employment Preparation and Placement Programme, CV and Cover letter writing., Industry insights., Workplace Health and Safety., Job searching., Motivational Coaching and Encouragement., 1-1 interviews and performance review. -
Active Institute
01.2024
Licensee Real Estate, Commercial and Residential Sales Consultant. -
Real Estate in New Zealand (REINZ)
01.2024
Bachelor of Business Studies Degree (BBS) in Human Resource Management -
Massey University - Palmerston North
01.1992
Skills
- Excellent Customer Services and Relationship Management
- Highly developed people leadership skills including performance, management, coaching, mentoring and development
- Ability to work to deadlines and to balance competing priorities
- Ability to influence positive outcomes at all levels
- Strong self-management and Relationship skills
- Leadership and Teamwork
- Collaborative approach to achieve common goals
- Ability to adapt communication style to a range of situations
- Multilingual, ability to speak and write in English, Samoan and Japanese languages
Scholarship
New Zealand Public Service Commission - Wellington, 1989, 1991, Ministry of Defence New Zealand (MODNZ). This scholarship gave me an opportunity to work full-time at the Ministry of Defence New Zealand Finance Department during the school holiday. Gained work experience and practical knowledge related to my University Studies, specifically to areas towards Accounting Cycles, Budgeting, Forecasting, Revenues and Expenditures. Graduated with a bachelor's degree in business and applied the practical skills to Financial Reporting at Ministry of Defence.
Awards
- Board of Directors, Boeing Seattle USA, 2019, Cabin Operations Boeing Specialist - Represent Air New Zealand to the Annual Boeing Airlines Planning Seminar.
- Board of Directors, Boeing Seattle USA, 2019, Recipient of Boeing Airline Planning Seminar - Board of Directors' Award for 'Strategy Team Top Performer'.
- Board of Directors, Boeing Seattle USA, 2019, Awarded the 'Most Energetic and Valuable Contributor' to Boeing Airline Planning Seminar 2019.
- Board of Directors, Boeing Seattle USA, 2019, High Achiever Recognition and Boeing Certificate of Completion for Boeing Airline Planning Seminar - Board of Directors 2019.
- Air New Zealand - Auckland, 2014, 2019, Leadership Management Training Programme.
- Air New Zealand - Auckland, 2014, 2019, Risk Management Analysis Training Programme.
- Air New Zealand - Auckland, 2014, 2019, IATA Operational Safety Audit (IOSA) Programme.
- Air New Zealand - Auckland, 2014, 2019, Technical Writing Skills Training Programme.
- Air New Zealand - Auckland, 2014, 2019, Safety Advisor on Safety Video Filming.
Hobbies and Interests
- Skiing, snowboarding in the winter, water skiing in the summer.
- Singing, dancing, organising events.
- Spending quality time with my elderly mother, family, and friends.
References
Available upon request.
Timeline
Training Coach
Active Institute NZ
08.2023 - 10.2023
Licensee Real Estate Agent /Administrative Office Manager
RE/MAX MEGA-Premium Realty Limited.
06.2021 - Current
Cabin Operations Boeing Specialist
Air New Zealand
10.2014 - 06.2021
Event Planner / Manager
The Dream Centre Church
01.2012 - 01.2015
International Cabin Crew
Air New Zealand
05.1995 - 06.2021
Office Administration Manager
Recovery Management Systems
01.1993 - 01.1995
Customer Service Agent
Grande Deco Hotel & Ski Resort
01.1992 - 01.1993
House Tutor
International Pacific College
01.1990 - 01.1992
Training Coach for Employment Preparation and Placement Programme, CV and Cover letter writing., Industry insights., Workplace Health and Safety., Job searching., Motivational Coaching and Encouragement., 1-1 interviews and performance review. -
Active Institute
Licensee Real Estate, Commercial and Residential Sales Consultant. -
Real Estate in New Zealand (REINZ)
Bachelor of Business Studies Degree (BBS) in Human Resource Management -
Massey University - Palmerston North
Similar Profiles
Svitlana KhymynetsSvitlana Khymynets
Fast Food Crew Member at MAX Premium BurgersFast Food Crew Member at MAX Premium Burgers
Sharon RussellSharon Russell
Real Estate Administrative Assistant at Down Home Realty and RE/MAX Premier RealtyReal Estate Administrative Assistant at Down Home Realty and RE/MAX Premier Realty
Patricia HavroPatricia Havro
Real Estate Agent at Mega Realty ServicesReal Estate Agent at Mega Realty Services
Jiajun ChenJiajun Chen
CAD Drafter at CAI JIAN HUACAD Drafter at CAI JIAN HUA
Hiroki HinoHiroki Hino
Work History at Izu Marriott Hotel ShuzenjiWork History at Izu Marriott Hotel Shuzenji