Faauu Fono
AUCKLAND,AUK
Summary
Results-oriented Manager experienced in implementing innovative processes and coordinating operations to meet organizational goals. Achieved team performance enhancements through effective leadership, strategic planning, and employee engagement initiatives. Committed to driving improvements and optimizing procedures to support business objectives.
Overview
2
2
Languages
1
1
Certification
17
17
years of professional experience
Work History
Manager
New Zealand couriers
Penrose, Auckland
06.2009 - 10.2026
- Managed New Zealand Couriers branch operations and daily delivery workflows
- Coordinated courier dispatch, route planning, and driver assignments
- Monitored service levels across pickups, deliveries, and customer requests
- Oversaw depot resources, schedules, and workplace safety practices
- Led staff coaching, performance reviews, and team meetings
- Handled escalated customer issues and resolved delivery delays
- Maintained compliance with transport policies, safety rules, and procedures
- Reviewed operational reports and communicated updates to head office
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Compiled monthly reports for senior management detailing operational performance metrics.
- Monitored budgets and expenditures to maintain quality standards and ensure cost-effectiveness.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Streamlined communication channels, improving information flow and decision-making speed.
Education
McAuley High School
Otahuhu, Auckland Skills
- Dispatch coordination
- Route planning
- Delivery scheduling
- Depot operations
- Staff scheduling
- Schedule preparation
- Performance management
- Performance reporting
- Budget monitoring
- Budget control
- Employee onboarding
- Business planning
- Documentation and reporting
- Cross-functional team management
- Operations management
- Safety procedures
- Risk management
- Emergency response
- Staff training and development
- Coaching and mentoring
- Recruiting and interviewing
- Team leadership
- Task delegation
- Conflict resolution
- Problem solving
- Complex problem solving
- Decision making
- Change management
- Policy and procedure development
- Key performance indicators
- Goal setting
- Time management
- Verbal and written communication
- Clear communication
- Cross-functional teamwork
- Disciplinary techniques
- Relationship building
- Partnership development
- Shift scheduling
- Employee onboarding
- Performance evaluations
- Work prioritization
- Emergency response
- Risk management
- Employee onboarding
- Shift scheduling
- Performance management
Languages
English
First Language
Samoan
Proficient (C2)
C2
Certification
- Forklift license
- First Aid certificate
- Risk Management Certificate
- Health and Safety certificate
Affiliations
- Spending time with families
- Church on the weekend
- Playing sports with church family
Timeline
Manager
New Zealand couriers
06.2009 - 10.2026
McAuley High School