Fahlevi Farihin
Crofton Downs,New Zealand
Summary
Dynamic professional with a strong background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives a commitment to delivering exceptional service experiences. Collaborative team player with the ability to adapt seamlessly to evolving needs while maintaining a results-oriented focus through efficient and empathetic service. Recognised for reliability and a proactive approach to exceeding customer expectations.
Overview
3
3
years of professional experience
Work History
Vineyard Worker
Marisco Vineyards
01.2021
- Performed physically demanding tasks such as pruning, wire lifting, and plant maintenance.
- Worked efficiently within a team to complete large-scale seasonal tasks.
- Followed strict health and safety protocols on site.
Front of house team member
KFC
01.2022 - 01.2024
- Provided excellent customer service during high-volume periods.
- Operated POS systems, handled cash, and processed payments accurately.
- Maintained high cleanliness standards in the front counter, dining area, and back-of-house.
- Resolved customer concerns quickly and professionally.
- Supported team goals and helped train new employees.
Food Service Assistant
Yum Yum Kebabs
01.2021 - 01.2022
- Served customers with friendly and quick service.
- Managed cash register and EFTPOS payments.
- Prepared food items and maintained hygienic workspaces.
- Assisted with restocking, stock rotation, and general store presentation.
Education
Bachelor of Commerce -
Victoria University of Wellington
01.2027
NCEA Level 3 -
Marlborough Boys’ College
12-2023
Skills
- Friendly, confident customer interaction - comfortable greeting and guiding guests
- Clear verbal communication - experienced giving instructions and answering questions
- Technology capable - POS systems, basic computer use, and digital screens
- Problem-solving & quick thinking - able to assist guests and provide clues
- Enthusiastic guest service - positive energy
- Cleaning & resetting spaces - experienced in maintaining tidy and organised work areas
- Teamwork & independence - able to work alone during peak hours or with a team
- Physically capable - experienced in roles requiring kneeling, lifting, and movement
- Customer Service & Communication
- POS & Cash Handling
- Stock Replenishment & Rotation
- Cleaning & Store Presentation
- Time Management
- Team Collaboration
- Problem Solving
- Health & Safety Awareness
Timeline
Front of house team member
KFC
01.2022 - 01.2024
Vineyard Worker
Marisco Vineyards
01.2021
Food Service Assistant
Yum Yum Kebabs
01.2021 - 01.2022
Bachelor of Commerce -
Victoria University of Wellington
NCEA Level 3 -
Marlborough Boys’ College