Fahmy Aziz
Aucklad,AUK
Summary
Office management manager with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
25
25
years of professional experience
Work History
Office Manager
Salam NZ Tours Limited
01.2020 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Tour Consultant
Seri NZ Limited
01.2014 - 01.2019
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes.
- Introduced new destination options based on market demand analysis that led to an increase in bookings.
- Implemented strategies to enhance online presence, driving web traffic and generating more leads from potential customers.
- Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
- Initiated cost-saving measures by analyzing budgetary constraints and seeking alternative options where necessary.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
- Developed targeted marketing campaigns to attract new clientele, increasing overall brand visibility.
- Boosted sales revenue by identifying potential clients and showcasing available tour packages.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
Head of the Department of Customer Service
Airport Limo International
02.2012 - 11.2014
- Mentored department staff members, fostering a culture of continuous learning and professional development.
- Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
- Developed comprehensive policies and procedures for managing risks associated with departmental activities efficiently while adhering to regulatory requirements as applicable.
- Managed budgets, resources, and timelines effectively to ensure the successful completion of all projects.
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
- Facilitated knowledge sharing among staff members through regular training sessions on best practices relevant to their roles within the organization.
- Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
- Improved employee morale and productivity through effective leadership and communication strategies.
- Streamlined department operations by implementing efficient management processes and systems.
- Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
- Championed change initiatives that resulted in improved workflow processes, increased productivity, and cost savings.
- Collaborated with cross-functional teams to drive innovation and maximize overall organizational performance.
Hotel Manager
Boulevard Hotel
10.2010 - 06.2012
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Hotel Operational Manager
Ascott Metropolis International
03.2003 - 12.2009
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
Sales Executive
Cobra Advertising Limited
03.1998 - 03.1999
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Door to Door Sales and establishing new clients to boost Monthly Sales.
Education
Bachelor of Arts - Advertising And Graphic Design
Auckland University of Technology
Auckland, NZ03-2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Team Leader
- Team player
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Administrative support
- Bookkeeping
- Document management
- Relationship building
- Staff management
- Employee supervision
- Operations management
- Conflict management
- Staff hiring
- Employee training
- Workflow optimization
- Team supervision
- Staff training
- Business administration
- Travel coordination
- Project management
Accomplishments
- Kept guests calm during elevator crisis through effective communication and dynamic listening skills which prevented serious injuries or fatalities.
- Managed a smooth check -in operation during a power blackout that wiped all guest records by having a back-up printed copy at hands all the time.
- Promoted the hotel as a wedding destination on social media and online ads which increased the number of such events .
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
- Handled all cash and credit cards for payment, resulting in zero errors over the course of [Number] months.
Best Employee Award ,Ascott Metropolis International
Best Employee Award - Ascott Metropolis International Hotel , Auckland 2008
Best Employee Award - Ascott Metropolis International Hotel, Auckland 2007
Languages
English
Professional Working
Malay
Native or Bilingual
Timeline
Office Manager
Salam NZ Tours Limited
01.2020 - 03.2023
Tour Consultant
Seri NZ Limited
01.2014 - 01.2019
Head of the Department of Customer Service
Airport Limo International
02.2012 - 11.2014
Hotel Manager
Boulevard Hotel
10.2010 - 06.2012
Hotel Operational Manager
Ascott Metropolis International
03.2003 - 12.2009
Sales Executive
Cobra Advertising Limited
03.1998 - 03.1999
Bachelor of Arts - Advertising And Graphic Design
Auckland University of Technology
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