FAILELEITULELEI TALIAOA
Auckland City,New Zealand
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Lost and Found Property Receptionist Full Time
Auckland Airport
04.2023 - 02.2024
- Updated lost and found database with detailed reports.
- Address concerns related to lost and found inventory.
- Documented items such as money and wallets with details like amount, time, date, and location.
- Addressed client concerns through various channels including phone calls, emails, and personal meetings.
- Managed day-to-day administrative activities successfully.
- Facilitated training sessions for recently hired staff.
- Coordinated logistics for incoming and outgoing parcels across multiple departments.
Guest Experience Host Full Time
Auckland Airport
09.2022 - 04.2023
- Focused on enhancing the guest experience to encourage repeat visits.
- Delivered prompt and effective solutions to guest requirements.
- Assisted teams in ensuring safe usage of airport facilities.
- Diligently uphold hygiene standards by performing regular inspections of terminal facilities.
- Assisted in creating a relaxing atmosphere for guests during their journey.
- Ensure a reassuring experience for all clients.
- Provided essential support during daily operations and prioritized guest needs during disruptions.
- Logged lost property items and reported when owner was identified.
- Recorded detailed information, including time, date, and location for found money.
- Demonstrated tactfulness when dealing with difficult situations or customers, effectively resolving conflicts while preserving guest relationships.
- Provided knowledgeable recommendations on local attractions and dining options, enhancing guests'' stays with tailored suggestions.
- Resolved guest concerns promptly, leading to increased positive feedback.
Well-being Coordinator
MIQ Holiday Inn
09.2020 - 09.2021
- Monitored guest isolation data.
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
- Organized schedules for families/friends dropping off rather its food, cloths, games to keep guest entertained
- Facilitated open communication channels within the organization regarding wellness goals and progress updates, maintaining transparency and accountability among all stakeholders involved in the process.
- Coordinated swabbing schedules for guests and staff efficiently.
- Issued release letters to departing guests and Community Outreach members isolating at home.
- Managed logistics for timely Courier collections and drop-offs.
- Oversaw training procedures to integrate new Wellbeing Coordinator.
Customer Service Ambassador
Sky City
07.2018 - 11.2020
- Managed protocol adherence for unidentified guest participants.
- Provided exceptional service tailored to guest needs.
- Addressed signs of compulsive gambling efficiently.
- Escalated identified issues to Host Responsibilities on Duty.
- Delivered comprehensive training sessions to newly hired Customer Service Ambassadors.
- Transitioned operations from main casino floor to VIP rooms.
- Facilitated seamless travel logistics for high-profile guests.
- Documented entry interactions with guests.
- Advocated for guests to take necessary breaks.
Sales and Service Assistance
Farmers
09.2015 - 09.2018
- Managed protocol adherence for unidentified guest participants.
- Provided exceptional service tailored to guest needs.
- Addressed signs of compulsive gambling efficiently.
- Escalated identified issues to Host Responsibilities on Duty.
- Delivered comprehensive training sessions to newly hired Customer Service Ambassadors.
- Transitioned operations from main casino floor to VIP rooms.
- Facilitated seamless travel logistics for high-profile guests.
- Documented entry interactions with guests.
- Advocated for guests to take necessary breaks.
Education
Travel and Tourism Level 4 - Merit
The International Travel College
Auckland, New Zealand 05.2017 - 12/2017
National Certificate in Tourism Level 3 -
Manukau Institute of Technology
Auckland, New ZealandNational Certificate of Education Achievement - Level 3, Level 2, Level 1
McAuley High School
Auckland, New ZealandSkills
- Good intuition and understanding of people's qualities
- Good analytic and decision-making skills
- Fast Learner
- Strong and effective oral and written communication skills
- Discretion in handling confidential and sensitive information
- Team player
- Strong organization skills
- Adaptability
- Computer Skills
- Client engagement
Attributes
- Good intuition and understanding of people's qualities
- Good analytic and decision-making skills
- Strong and effective oral and written communication skills
- Able to deal confidently with people at all levels
- Discreet when handling confidential information
- Self-motivated
- A team player
- Strong Organization Skills
- Fast Learner / Adaptability
- Strong typing skills
References
Te-Kuiti T William
Guest Experience Host Manager at Auckland Airport, Auckland
Contact Details:
+61412131109 tekuitiwilliams1993@yahoo.com
Winona Lam
Wellbeing Coordinator Manager at MIQ Holiday Inn, Auckland
Contact details:
+64212228440
winona.lam@nmf.nz
Languages
2
Vaccinationstatus
Triple vaccinated
Education Summary
- The International Travel College, Botany, Auckland, Auckland, 07/01/17 - 12/31/17, Travel and Tourism Level 4 with Merit
- Manukau Institute of Technology, Manukau, Auckland, Auckland, 02/01/15 - 05/31/15, National Certificate in Tourism Level 3
- McAuley High School, Otahuhu, Auckland, Auckland, 01/01/10 - 12/31/14, National Certificate of Education Achievement - Level 3 2014, National Certificate of Education Achievement - Level 2 2013, National Certificate of Education Achievement - Level 1 2012
Timeline
Lost and Found Property Receptionist Full Time
Auckland Airport
04.2023 - 02.2024
Guest Experience Host Full Time
Auckland Airport
09.2022 - 04.2023
Well-being Coordinator
MIQ Holiday Inn
09.2020 - 09.2021
Customer Service Ambassador
Sky City
07.2018 - 11.2020
Travel and Tourism Level 4 - Merit
The International Travel College
05.2017 - 12/2017
Sales and Service Assistance
Farmers
09.2015 - 09.2018
National Certificate in Tourism Level 3 -
Manukau Institute of Technology
National Certificate of Education Achievement - Level 3, Level 2, Level 1
McAuley High School