Faimalo Magele
Www.linkedin.com/in/faimalo | Christchurch,St Albans
Summary
Team first individual that has forged a path in the IT industry with a background in leading teams both on the field and in small and enterprise business environments. I have a passion for people and helping others succeed by creating strategies and roadmaps for both the individual and the company.
Overview
9
9
years of professional experience
Work History
ENGINEERING TEAM LEADER - TECHNICAL CONSULTANCY
COMPUTER CONCEPTS LTD
04.2023 - Current
- Managed an engineering team consisting of 8 engineers.
- Provided coaching, mentoring and feedback to engineers regarding their work performance.
- Collaborated with other departments such as sales, marketing, finance., to ensure successful completion of projects.
SERVICE DESK TEAM LEADER - DIGITAL EXPERIENCE HUB
COMPUTER CONCEPTS LTD
04.2021 - 03.2023
- Provided technical guidance and support to Service Desk staff members.
- Monitored the performance of service desk operations, ensuring high quality customer service.
- Conducted regular team meetings to review progress and discuss any issues or concerns.
TECHNICAL ANALYST - SOUTHERN HUB
COMPUTER CONCEPTS LTD
03.2019 - 04.2021
- Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
- Configured computer hardware, operating systems, and software applications according to user specifications.
- Assisted in the creation of technical documentation including process flow diagrams, use cases, functional specifications, network diagrams .
SERVICEDESK SHIFT LEADER - SOUTHERN HUB
COMPUTER CONCEPTS LTD
08.2018 - 03.2019
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Supervised and led employees to maintain productivity and customer service levels.
SERVICEDESK ENGINEER
COMPUTER CONCEPTS LTD
10.2017 - 08.2018
- Provided technical support to customers via telephone and email.
- Performed system backups and restores when required.
- Monitored the Service Desk queue for incoming requests.
PROFESSIONAL RUGBY PLAYER
RUGBY PFORZHEIM
08.2015 - 08.2017
- Analyzed opponents' playing styles, tendencies, and strengths and weaknesses to devise effective strategies.
- Mentored younger players on proper techniques, sportsmanship, and team dynamics.
- Collaborated with coaches to review video footage of past performances for improvement purposes.
Skills
- Stakeholder Management
- Mentoring and Coaching
- Creating and Maintaining Relationships
- Strategic Planning
- Workload Prioritisation
- Consulting
- Service Delivery
Accomplishments
- COMPUTER CONCEPTS LIMITED, 2020, Service Desk Team and Individual MVP
- RUGBY, 2016, European Cup Team Selection
- RUGBY, 2014, Crusader Knights Selection to play the Crusaders
- RUGBY, 2014, Southland Stags Training Group
- RUGBY, 2013, Canterbury ITM Wider Training Group
- RUGBY, 2013, NZ Marist XV (Captain) v Heartland XV
- RUGBY, 2012, NZ Marist Colts
References
References available upon request.
Timeline
ENGINEERING TEAM LEADER - TECHNICAL CONSULTANCY
COMPUTER CONCEPTS LTD
04.2023 - Current
SERVICE DESK TEAM LEADER - DIGITAL EXPERIENCE HUB
COMPUTER CONCEPTS LTD
04.2021 - 03.2023
TECHNICAL ANALYST - SOUTHERN HUB
COMPUTER CONCEPTS LTD
03.2019 - 04.2021
SERVICEDESK SHIFT LEADER - SOUTHERN HUB
COMPUTER CONCEPTS LTD
08.2018 - 03.2019
SERVICEDESK ENGINEER
COMPUTER CONCEPTS LTD
10.2017 - 08.2018
PROFESSIONAL RUGBY PLAYER
RUGBY PFORZHEIM
08.2015 - 08.2017
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