Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Faimalo Magele

Www.linkedin.com/in/faimalo | Christchurch,St Albans

Summary

Team first individual that has forged a path in the IT industry with a background in leading teams both on the field and in small and enterprise business environments. Having a passion for people and helping others succeed by creating strategies and roadmaps for both the individual and the company has been a key area of focus.

Overview

9
9
years of professional experience

Work History

IT Contractor

Ryman Healthcare
12.2024 - Current
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Researched and identified solutions to technical problems.

IT Contractor

MCKENZIE & WILLIS
09.2024 - 11.2024
  • Provided technical support for computer hardware, operating systems, applications, networks, and databases.
  • Assist daily operations of the IT Help Desk by responding promptly to requests from staff.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.

ENGINEERING TEAM LEADER - TECHNICAL CONSULTANCY

COMPUTER CONCEPTS LTD
04.2023 - 10.2024
  • Managed an engineering team consisting of 8 engineers, prioritizing their workload and projects.
  • Provided coaching, mentoring and feedback to engineers regarding their work performance.
  • Successfully collaborated with various departments, including sales, marketing, and finance.

SERVICE DESK TEAM LEADER - DIGITAL EXPERIENCE HUB

COMPUTER CONCEPTS LTD
04.2021 - 03.2023
  • Provided technical guidance and support to Service Desk staff members.
  • Monitored the performance of service desk operations, ensuring high quality customer service.
  • Conducted regular team meetings to review progress and discuss any issues or concerns.

TECHNICAL ANALYST - SOUTHERN HUB

COMPUTER CONCEPTS LTD
03.2019 - 04.2021
  • Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
  • Configured computer hardware, operating systems, and software applications according to user specifications.
  • Assisted in the creation of technical documentation including process flow diagrams, use cases, functional specifications, network diagrams .

SERVICEDESK SHIFT LEADER - SOUTHERN HUB

COMPUTER CONCEPTS LTD
08.2018 - 03.2019
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Supervised and led employees to maintain productivity and customer service levels.

SERVICEDESK ENGINEER

COMPUTER CONCEPTS LTD
10.2017 - 08.2018
  • Provided technical support to customers via telephone and email.
  • Performed system backups and restores when required.
  • Monitored the Service Desk queue for incoming requests.

PROFESSIONAL RUGBY PLAYER

RUGBY PFORZHEIM
08.2015 - 08.2017
  • Analyzed opponents' playing styles, tendencies, and strengths and weaknesses to devise effective strategies.
  • Mentored younger players on proper techniques, sportsmanship, and team dynamics.
  • Collaborated with coaches to review video footage of past performances for improvement purposes.

Skills

  • Stakeholder Management
  • Mentoring and Coaching
  • Creating and Maintaining Relationships
  • Strategic Planning
  • Workload Prioritisation
  • Consulting
  • Service Delivery

Accomplishments

  • COMPUTER CONCEPTS LIMITED, 2020, Service Desk Team and Individual MVP
  • RUGBY, 2016, European Cup Team Selection
  • RUGBY, 2014, Crusader Knights Selection to play the Crusaders
  • RUGBY, 2014, Southland Stags Training Group
  • RUGBY, 2013, Canterbury ITM Wider Training Group
  • RUGBY, 2013, NZ Marist XV (Captain) v Heartland XV
  • RUGBY, 2012, NZ Marist Colts

Timeline

IT Contractor

Ryman Healthcare
12.2024 - Current

IT Contractor

MCKENZIE & WILLIS
09.2024 - 11.2024

ENGINEERING TEAM LEADER - TECHNICAL CONSULTANCY

COMPUTER CONCEPTS LTD
04.2023 - 10.2024

SERVICE DESK TEAM LEADER - DIGITAL EXPERIENCE HUB

COMPUTER CONCEPTS LTD
04.2021 - 03.2023

TECHNICAL ANALYST - SOUTHERN HUB

COMPUTER CONCEPTS LTD
03.2019 - 04.2021

SERVICEDESK SHIFT LEADER - SOUTHERN HUB

COMPUTER CONCEPTS LTD
08.2018 - 03.2019

SERVICEDESK ENGINEER

COMPUTER CONCEPTS LTD
10.2017 - 08.2018

PROFESSIONAL RUGBY PLAYER

RUGBY PFORZHEIM
08.2015 - 08.2017

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Faimalo Magele