Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
CustomerServiceRepresentative

Fairuz Rahman

Auckland,AUK

Summary

Expert in customer support and data analysis, specializing in complaint resolution and inquiry assistance. Proven ability to enhance customer experiences through effective communication and adaptability. Committed to driving business success by implementing customer-centric solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bank Asia
, Chittagong, Bangladesh
01.2025 - 02.2026
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Assisted customers with inquiries regarding products and services.
  • Maintained up-to-date knowledge of current promotions and store policies.
  • Provided support to customers via phone, email, and in-person interactions.

Research Assistant

Thinktank Consultancy
, Dhaka, Bangladesh
07.2023 - 12.2024
  • Conducted literature reviews to support ongoing research projects.
  • Assisted in data collection using surveys and experiments.
  • Analyzed data using Microsoft Excel, SQL, SPSS
  • Documented and visualised research findings in reports using Tableau, MS word, PowerPoint

Education

BBA - Management

University of Dhaka
Dhaka, Bangladesh
05-2023

Skills

  • Effective communication
  • Problem solving
  • Customer relationship management
  • Product knowledge
  • Data analysis
  • Data collection

Languages

English
Professional

Certification

IELTS 7.5

References

References available upon request.

Timeline

Customer Service Representative

Bank Asia
01.2025 - 02.2026

Research Assistant

Thinktank Consultancy
07.2023 - 12.2024

BBA - Management

University of Dhaka
Fairuz Rahman