Summary
Overview
Work History
Education
Skills
Professional Development
Personal Information
Timeline
Generic

FAISAL WAHID

Blockhouse Bay,AUK

Summary

Dynamic and results-driven professional with extensive experience in Network Operations Center (NOC), Project Management Office (PMO), field operations, and implementation. Demonstrated expertise in optimizing network performance, leading projects, managing field operations, and implementing strategic initiatives. Adept in problem-solving, project coordination, and enhancing operational efficiency. and effective team leadership.

Overview

14
14
years of professional experience

Work History

PMO Supervisor

I-Engineering
06.2021 - 06.2024
  • Managing the complete project life cycle, including approval, planning, execution, and closeout to ensure planned results are achieved on time
  • Develops timelines and ensures progress to plan, as well as tracking critical project achievements
  • Works with vendors and teams to establish and achieve goals
  • Coordinates the activities of a cross-functional team
  • Defines the project's objectives and ensures progress to plan, as well as tracking critical project achievements
  • Acts as a key contributor in a complex and crucial environment, lead teams or projects, and share expertise
  • Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
  • Presented analytical documentation to [Type] clients, translating complex studies into universally comprehensible language.
  • Oversaw quality assurance testing on new installations.
  • Provided personalized end-user training, offering education via in-person and online courses.

O&M Supervisor, NOC

I-Engineering
07.2020 - 06.2021
  • Overall direction and leadership to the operational activities of the Hosting Environments NOC (Network Operations Center)
  • Primary responsibilities include: managing the Hosting 24 x 7 command center; coordination of change management activities; incident resolution; command and coordination during major service Interruptions; ensuring notifications and updates; support to engineers; ongoing monitoring and logging consolidation; and completing detailed reviews for major network outages
  • Involved in the technically complex management of the hosting data centers and the acceptance of new hardware and software into the hosting network through the change management process
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

NOC Configuration Engineer

China Mobile Pakistan (CMPak)
06.2015 - 06.2020
  • Experienced in executing BSS-related configuration and change management processes
  • Proficient in post-activity analysis covering KPIs, availability stats, and issue resolution
  • Skilled in coordinating with vendors and BSS teams, facilitating network integration, and implementing change management standards
  • Adept at performing RNO configurations, managing network lockout activities, and conducting daily task scheduling
  • Expertise in statistical analysis, generating monthly audit reports, and monitoring KPIs
  • Proven track record in optimizing network performance by addressing worst cells through targeted interventions.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Maintained up-to-date documentation on system configurations, ensuring easy access to information for troubleshooting purposes.
  • Resolved configuration issues, leading to improved stability and reliability of the system.
  • Established effective communication channels with team members, stakeholders, and vendors for smooth project execution.

NOC Engineer (Shift Lead Front Office)

China Mobile Pakistan (CMPak)
04.2014 - 06.2015
  • Experienced professional specializing in network quality evaluation and improvement
  • Skilled in managing event diaries, initiating network enhancement activities, and supervising teams across nationwide GSM nodes
  • Proficient in coordinating with higher management and compiling network reports
  • Adept at interdepartmental coordination to ensure smooth operations and maintenance
  • Expertise in resolving customer complaints, managing fault notifications, and handling work orders and subscriber message broadcasts
  • Strong background in trouble ticket analysis and resolution.
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
  • Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.

Technical Officer (Telecom Implementation)

China Mobile Pakistan (CMPak)
06.2013 - 04.2014
  • Experienced in network operations, project management, and technical support with a strong focus on vendor evaluation, project monitoring, and quality assurance
  • Skilled in supervising the installation and commissioning of network equipment, coordinating with cross-functional teams, and ensuring site readiness and acceptance
  • Expertise in handling TI services, verifying BOQs and invoices, and maintaining records of new on-air sites
  • Proven ability to manage network efficiency projects and ensure KPI compliance.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

Technical Officer (Field Operations)

China Mobile Pakistan
03.2010 - 06.2013
  • Experienced in coordinating with multiple vendors for power, civil, fueling, and security issues to ensure network reliability and minimize outages
  • Proficient in evaluating vendor performance, maintaining repair time standards, and controlling operational costs within budget
  • Skilled in preventive maintenance, commissioning, and troubleshooting of BTS and microwave equipment
  • Expertise includes monthly audits of fueling, DG, and ACs, testing of BLVD/protection at hub sites, and installation/commissioning of rectifiers.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.

Education

Bachelor of Engineering in Electronics -

IQRA University-Peshawar

Master in Project Management (MPM) -

Shaheed Zulfikar Ali Bhutto Institute of Science and Technology- Islamabad

Skills

  • Project Status Reports
  • Project Scheduling
  • Scope Management
  • MS Excel
  • Key Performance Indicators
  • Multitasking
  • Time Management
  • Organizational Skills
  • Excellent Communication
  • Conflict Resolution
  • Customer Support
  • Network configuration
  • System monitoring
  • Load Balancing
  • Network Troubleshooting
  • Work Coordination
  • Report Writing
  • Goal-Oriented
  • Training and mentoring
  • Stakeholder Relations

Professional Development

  • EOMS Operation
  • Project Management
  • Personal Development Toolkit
  • Time & Stress Management
  • HES Training regarding fire incidents and earthquakes

Personal Information

Visa Status: Work Visa

Timeline

PMO Supervisor

I-Engineering
06.2021 - 06.2024

O&M Supervisor, NOC

I-Engineering
07.2020 - 06.2021

NOC Configuration Engineer

China Mobile Pakistan (CMPak)
06.2015 - 06.2020

NOC Engineer (Shift Lead Front Office)

China Mobile Pakistan (CMPak)
04.2014 - 06.2015

Technical Officer (Telecom Implementation)

China Mobile Pakistan (CMPak)
06.2013 - 04.2014

Technical Officer (Field Operations)

China Mobile Pakistan
03.2010 - 06.2013

Bachelor of Engineering in Electronics -

IQRA University-Peshawar

Master in Project Management (MPM) -

Shaheed Zulfikar Ali Bhutto Institute of Science and Technology- Islamabad

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