Faitau Tony Sione
Auckland,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Principal IT Officer
Ministry of Customs and Revenue
Matautu , Apia
2020.04 - 2023.12
- Installed and maintained computer systems, networks, printers and scanners.
- Monitored system performance to ensure proper operation of the network and security protocols.
- Created user accounts, set passwords and provided access rights to users.
- Tested new technologies and developed strategies for their successful integration into existing systems.
- Performed troubleshooting on all hardware, software, networking components and peripherals.
- Resolved customer complaints regarding IT services in a timely manner.
- Ensured compliance with applicable laws governing data privacy, storage and use of information technology resources.
- Assisted in developing policies for the secure use of IT systems by staff members.
- Developed training materials for end-users on various aspects of using information technology resources.
- Coordinated with vendors for procurement of hardware and software solutions at best prices available in market.
- Monitored server performance metrics such as CPU utilization and memory usage to identify any anomalies or bottlenecks.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
- Met with stakeholders to collaborate and resolve problems.
- Developed data security and disaster recovery procedures.
- Recruited, trained and supervised IT department staff.
- Implemented backup procedures for data recovery in case of system failure or disaster.
- Provided technical assistance to users with hardware and software issues.
Senior IT Officer
Ministry Of Customs And Revenue
Matautu , Apia
2015.10 - 2020.04
- Monitored system performance to ensure all systems were running efficiently.
- Provided technical support for hardware and software issues across multiple platforms.
- Maintained server backups to ensure data security.
- Managed user accounts and permissions in an Active Directory environment.
- Coordinated with vendors for maintenance, installation and upgrades of existing systems.
- Troubleshot complex technical problems related to networking, hardware, software and applications.
- Assisted users in resolving computer-related problems both remotely and onsite.
- Set up new computers with operating systems according to company standards.
- Designed training materials for end users on how to use various IT tools effectively.
- Ensured compliance with legal regulations regarding information security in the organization.
- Identified issues and resolved problems with hardware and software to improve end-user experience.
- Facilitated leadership to community and internal staff by conducting technology trainings and workshops.
- Met with users, vendors and technicians to determine computing requirements.
- Met with stakeholders to collaborate and resolve problems.
ASMP Coordinator
United Nation Conference On Trade And Development
Fiji , Suva
2016.02 - 2017.03
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Provided technical support to staff members regarding software applications and hardware systems.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Organized travel plans for business trips including flights, hotels, car rentals.
- Planned and managed operations to achieve objectives within budgets.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Conducted regular training sessions for staff members on new software programs or processes.
IT Officer
Ministry Of Customs And Revenue
Apia , Apia
2013.08 - 2015.10
- Provided technical assistance to users with hardware and software issues.
- Performed troubleshooting on all hardware, software, networking components and peripherals.
- Performed regular maintenance tasks such as defragmenting hard drives and running virus scans.
- Resolved customer complaints regarding IT services in a timely manner.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Provided company users with tech support for IT problems and account maintenance.
- Identified and acted on opportunities to improve and update software and systems.
Assistant IT Officer
Ministry Of Customs And Revenue
Apia , Apia
2009.02 - 2013.08
- Resolved customer complaints regarding IT services in a timely manner.
- Conducted research on current industry trends related to information technology management.
- Monitored server performance metrics such as CPU utilization and memory usage to identify any anomalies or bottlenecks.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Procured IT resources for strategic and operational computing requirements.
- Maintained knowledge of advances in information technology systems and applications.
- Assisted in developing policies for the secure use of IT systems by staff members.
- Identified and acted on opportunities to improve and update software and systems.
Assistant Customs Officer
Ministry Of Customs And Revenue
Apia , Apia
2003.07 - 2009.02
- Assisted Customs Officers in processing and examining import and export documents, manifests, invoices, and other related paperwork.
- Monitored cargo movements to ensure compliance with government regulations.
- Verified accuracy of customs declarations for goods imported or exported from the country.
- Inspected shipments arriving at port facilities to identify potential contraband items.
- Recorded details of all imports and exports into the relevant computer system.
- Ensured timely clearance of goods through customs checkpoints.
- Performed security checks on containers entering the country to prevent smuggling activities.
- Provided guidance to customers on applicable tariffs and taxes for different products.
- Investigated suspicious shipments by interviewing importers and exporters, as required.
- Communicated with other governmental agencies regarding clearance requirements for various goods.
- Maintained up-to-date knowledge of changes in international trade laws and regulations.
- Analyzed commercial documents such as bills of lading, invoices, shipping orders.
- Conducted physical inspections of incoming cargos to verify declared values and quantities.
- Prepared reports regarding inspections conducted and any violations found during these processes.
- Interacted with customers in a professional manner to resolve any issues arising from their imports or exports.
- Coordinated with freight forwarders, carriers, shippers, consignees, as necessary.
- Processed applications for refunds or waivers related to duties paid on imported merchandise.
- Reviewed data entry work performed by junior staff members to ensure accuracy of information entered into the system.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Identified discrepancies between actual shipments received and documentation submitted by customers.
- Advised clients on appropriate documentation needed for customs clearance purposes.
Education
Bachelor of Computer Science (BCS) - Computer And Information Sciences
National University Of Samoa
Apia03.2022
Diploma - Computing
National University Of Samoa
Apia12.2014
Certificate in Computer Studies -
National University Of Samoa
12.2003
Certicate In Computer Operating -
Samoa Polytechnic
12.2001
Skills
- Customer focus and service
- Data analysis skills
- Customer service skills
- Data collection and analysis
- Hard work and dedication
- Hardware Troubleshooting
- Hardware and software troubleshooting
- IT Support and Troubleshooting Skills:
- Problem-solving skills
- Documentation and Reporting
- Job site communication
- IT infrastructure proficiency
Hobbies
- Reading
- Sports
- Travel
Referees
- Talaitupu Lia Taefu
Chief Executive Officer
Ministry Of Customs And Revenue
Email: tlia@revenue.gov.ws
- Ravindra Abeysinghe
Asycudaworld Expert
Email:ravijabe@hotmail.com
- David Afamasaga
Church Pastor
Email:DAfamasaga@adventist.org.ws
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Principal IT Officer
Ministry of Customs and Revenue
2020.04 - 2023.12
ASMP Coordinator
United Nation Conference On Trade And Development
2016.02 - 2017.03
Senior IT Officer
Ministry Of Customs And Revenue
2015.10 - 2020.04
IT Officer
Ministry Of Customs And Revenue
2013.08 - 2015.10
Assistant IT Officer
Ministry Of Customs And Revenue
2009.02 - 2013.08
Assistant Customs Officer
Ministry Of Customs And Revenue
2003.07 - 2009.02
Bachelor of Computer Science (BCS) - Computer And Information Sciences
National University Of Samoa
Diploma - Computing
National University Of Samoa
Certificate in Computer Studies -
National University Of Samoa
Certicate In Computer Operating -
Samoa Polytechnic
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