Faith Cockburn
Christchurch,Bishopdale
Summary
Dynamic leader with a proven track record at ProPharma, enhancing warehouse operations and team efficiency. Excelled in optimizing workflows and fostering a culture of continuous improvement, leading to a significant reduction in order processing times. Skilled in warehouse safety and team building, adept at mentoring staff and driving operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Warehouse Operations Supervisor
ProPharma
07.2002 - Current
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
- Reduced order processing time by optimizing workflows and training staff on best practices.
- Coordinated with transportation providers to ensure timely delivery of goods to customers while minimizing shipping costs.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Fostered a culture of continuous improvement within the warehouse team, encouraging innovative ideas and proactive problem solving.
- Implemented employee cross-training programs which improved versatility and adaptability among team members.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Enforced team adherence to safety regulations and protocols.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed and implemented strategies to improve team productivity and efficiency.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Monitored progress of tasks to provide feedback for improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
No Degree -
Riccarton High School
Christchurch, NZ1989
Skills
- Warehouse Safety
- Shipping and receiving
- Excellent Time Management
- Problem-Solving
- Warehouse Operations
- Customer Care
- Collaborative Teamwork
- Order picking and processing
- Team Building and Leadership
- Inventory and Stocking
- Employee Safety
- Forklift Operations
- Coaching and Motivation
- Conflict Resolution
- Mentoring and Training
- Goal Setting
- Facility Security
- Continuous Improvement
- Delegating Work
- Operations Planning
- Workflow Coordination
- Performance Evaluations
- Vendor Relationship Management
- Positive Attitude
- Attention to Detail
- Critical Thinking
- Computer Skills
- Clear Communication
- Email and Phone Communication
- Hazard Identification
- Decision-Making
- Customer Relations
- Team Management
- Forklift Operation
- Work Planning and Prioritization
- Basic Mathematics
- Personnel Management
Certification
- Licensed Forklift/ Reach Operator
- Completed Levels 1/2/3 Leadership & Management Through BTNZ
- Current 1st Aid Certificate
- Health & Safety Representative
Timeline
Warehouse Operations Supervisor
ProPharma
07.2002 - Current
No Degree -
Riccarton High School
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