Faith Daly
Timaru
Summary
Highly reliable, enthusiastic and quick learning abilities with extensive experience in hospitality and retail. Excelling in customer service with a proven ability to enhance customer experiences through effective communication and problem-solving, while maintaining a clean and organized environment. Skilled in fast-paced settings, and ability to adapt to different environments and opportunities. Eager to contribute to a positive team in the workplace and exceed expectations.
Overview
3
3
years of professional experience
Work History
Bartender and Waitress
Ascots Bar and Eatery
02.2025 - Current
- Served high customer numbers during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks and food orders by efficiently managing the bar area, bringing plates of food out from the kitchen area on time, prioritising orders
- Upsold menu items to customers.
- Handled customer, team, and business needs while avoiding unnecessary delays.
- Resolved customer complaints with empathy and professionalism, turning negative experiences into positive ones.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environments.
- Handled cash and card transactions.
- Enhanced dining experience, suggesting popular food and drink orders.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Strong multitasking ability
- Maintained clean and welcoming dining and bar environment, ensuring a positive guest experience.
- Remained calm when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and answering any questions
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained thorough menu knowledge to answer questions regarding menu items ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Retail Assistant
Couplands Bakery
02.2023 - 02.2025
- Greeted customers, helped locate merchandise, and suggested suitable items.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive attitude.
- Answered incoming phone calls to provide product information, features and benefits.
- Updated product pricing and signage to reflect current promotions and discounts.
- Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.
- Supported team members during peak hours to ensure smooth store operations.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Participated in staff meetings to discuss sales targets and strategies for achieving them.
- Managed cash register operations to ensure accurate financial transactions.
- Educated customers on product features and benefits.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
Education
Mountainview Highschool
Timaru, CAN08.2025
Hairdressing And Beauty Therapy
Ara Institute of Canterbury
Timaru, CAN11.2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Product knowledge
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Hospitality service
- Working fast pace under pressure
- Time management
- Professional appearance
- Retail work
- Dining room management
- Safe service compliance
- Cash and credit transactions
- Safe food handling procedures
- Maintaining a clean bar
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Calm and composed
- Relationship building
- Food and beverage service
- Engaging customers
- Responsible serving
- Good conversationalist
- Drink preparation
- Issue resolution
Timeline
Bartender and Waitress
Ascots Bar and Eatery
02.2025 - Current
Retail Assistant
Couplands Bakery
02.2023 - 02.2025
Mountainview Highschool
Hairdressing And Beauty Therapy
Ara Institute of Canterbury
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