Faith Hall
Feilding
Summary
Proven team player with a track record of enhancing customer service at The Palms Unichem Pharmacy. Leveraged time management and attention to detail to improve service efficiency and foster a positive environment. Excelled in roles requiring exceptional customer service and cleanliness, achieving significant improvements in client satisfaction and operational effectiveness.
Personable and reliable person with a passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
3
3
years of professional experience
Work History
Full Time Barista
Four Doors Down
06.2023 - 12.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly attitude and promptly addressing their needs.
- Pleasantly interacted with customers during busy periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Retail Pharmacy Assistant
The Palms Unichem Pharmacy
10.2022 - 06.2023
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Managed phone lines efficiently, scheduling appointments and addressing customer questions promptly.
Duty Manager
The Strong Room
01.2022 - 10.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed strong relationships with key clients, and business partners to endure a collaborative working environment.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Education
High School Diploma -
Spotswood College
New Plymouth12-2013
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cleanliness
- Cash handling
- Exceptional customer service
Timeline
Full Time Barista
Four Doors Down
06.2023 - 12.2024
Retail Pharmacy Assistant
The Palms Unichem Pharmacy
10.2022 - 06.2023
Duty Manager
The Strong Room
01.2022 - 10.2022
High School Diploma -
Spotswood College
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