FAITH RATIMA
West Auckland,NZ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Ready to contribute to a dynamic team and make a positive impact.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Hospitality all rounder
Multi Events Recruitment Ltd
Auckland, NZ
10.2024 - 04.2026
- Delivered outstanding customer service across diverse event locations, enhancing guest satisfaction.
- Collaborated with team members to streamline event operations, ensuring seamless execution.
- Adapted quickly to diverse roles across multiple events and venues.
- Maintained cleanliness and organization of event spaces throughout operations.
- Oversaw inventory management and coordinated supply distribution during events, supporting operational efficiency.
Caregiver / Support Kaimahi
Innov8 Group Limited
Napier, NZ
04.2023 - 09.2024
- Creating and assisting clients with activities of daily living, while promoting independence and quality of life.
- Provided overnight care, structure, and guidance through cooking, cleaning, educational activities, and outdoor engagement.
- Maintained cleanliness standards through light housekeeping while respecting client's personal space.
- Supported school visits and home visits to enhance client engagement.
- Engaged clients in social activities to promote mental well-being.
- Administered prescribed medications on a timely basis following care plan instructions.
- Participated in team meetings regarding client progress or concerns.
Night Fill Worker
The Warehouse
Napier, NZ
10.2021 - 03.2022
- Unloaded pallets and lifted boxes over 20kg to maintain efficient stock flow
- Performed stock inventory checks to maintain organized inventory levels.
- Provided customer service and managed merchandising to enhance shopping experience
Barista / Waitress
Cappadonna Fine Food & Eatery
Napier, NZ
02.2020 - 09.2021
- Provided customer service support to enhance client satisfaction
- Prepared coffee, sandwiches, and salads, while maintaining high quality and presentation standards.
- Served food and beverages promptly, enhancing customer satisfaction.
- Managed cash register operations to ensure financial accuracy and stock take
- Gained foundational knowledge of POS systems for operational efficiency
Waitress / Bartender / Duty Manager
Burtons Restaurant
Napier, NZ
08.2017 - 01.2020
- Managed daily operations of a restaurant and supervised staff
- Maintained cleanliness of dining areas, including tables and utensils.
- Handled cash transactions and conducted stock takes
- Served food and beverages to enhance customer dining experience
- Prepared and served cocktails and beverages to customers at the bar
- Knowledge of POS systems and basic administrative skills.
Cook Attendant
Kauri Cliffs Golf Course
Matauri Bay, NZ
11.2016 - 05.2017
- Executed food prep tasks efficiently
- Labeled and stored food to maintain freshness and safety standards
- Ensured proper quantities of raw materials were measured for quality control
- Ensured cleanliness of dishes to support kitchen operations and maintained high kitchen cleanliness standards
- Served meals to patrons at their tables with attention and care to patrons with care
Barista / Waitress
Megabytes Restaurant/Cafe
Hastings
02.2015 - 02.2016
- Served food and beverages promptly to ensure customer satisfaction
- Prepared coffee and meal ingredients in a busy café environment
- Ensured accurate cash management and stock assessments for operational efficiency
Education
First Aid Certificate L2 -
Hato Hone St Johns
Taradale, Napier 06.2024 - 06.2026
COA – Host Responsibility -
Serve Wise
Auckland, NZ 10.2024 - 02.2025
Certificate in Outdoor Experiences L3 -
EIT
Hawkes Bay, NZ 02.2023 - 02.2024
Professional Development Programs: Youth -
Innov8 Group Limited
Napier City, NZNZ Defence Force -
Limited-Service Volunteer
Christchurch, NZ 01.2016 - 03.2016
National Certificate: Café/Restaurant and Food/Beverage (Level 3) -
College of Future Learning
Hastings, NZ 01.2015 - 07.2015
Liquor Licence Controller Qualification -
College of Future Learning
Hastings, NZ 01.2015 - 01.2015
National Certificate of Educational Achievement: (Level 1-Level 3) -
Hukarere Girls College
Napier City, NZNational Certificate: Māori - Te Waharoa (Level 2) -
Hukarere Girls College
Napier City, NZCOA / Coffee Appreciation -
EIT
Taradale, NZSkills
- Customer focus
- Teamwork: Collaborating effectively with coworkers to reach shared goals
- Adaptability: Staying flexible and adjusting to changes or unexpected situations
- Task prioritization
- Effective communication
- Critical thinking
INTERESTS
I love participating in various sports activities for physical activity, camaraderie, and personal growth. I enjoy helping others and giving back to the community. I love Kapa haka and singing which keeps me culturally connected to my Māori roots.
Timeline
COA – Host Responsibility -
Serve Wise
10.2024 - 02.2025
Hospitality all rounder
Multi Events Recruitment Ltd
10.2024 - 04.2026
First Aid Certificate L2 -
Hato Hone St Johns
06.2024 - 06.2026
Caregiver / Support Kaimahi
Innov8 Group Limited
04.2023 - 09.2024
Certificate in Outdoor Experiences L3 -
EIT
02.2023 - 02.2024
Night Fill Worker
The Warehouse
10.2021 - 03.2022
Barista / Waitress
Cappadonna Fine Food & Eatery
02.2020 - 09.2021
Waitress / Bartender / Duty Manager
Burtons Restaurant
08.2017 - 01.2020
Cook Attendant
Kauri Cliffs Golf Course
11.2016 - 05.2017
NZ Defence Force -
Limited-Service Volunteer
01.2016 - 03.2016
Barista / Waitress
Megabytes Restaurant/Cafe
02.2015 - 02.2016
National Certificate: Café/Restaurant and Food/Beverage (Level 3) -
College of Future Learning
01.2015 - 07.2015
Liquor Licence Controller Qualification -
College of Future Learning
01.2015 - 01.2015
Professional Development Programs: Youth -
Innov8 Group Limited
National Certificate of Educational Achievement: (Level 1-Level 3) -
Hukarere Girls College
National Certificate: Māori - Te Waharoa (Level 2) -
Hukarere Girls College
COA / Coffee Appreciation -
EIT