Faith Moeroa
Auckland,Manukau
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Nike
11.2022 - 10.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Store Manager
Ground Up Tattoos
02.2019 - 06.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Education
Associate of Arts - Digital Arts
Sir Edmund Hillary Collegiate Senior School
Otara, NZ08.2022
Skills
- Display Setup
- Customer Service
- Money Handling
- Order Processing
- Sales Goals Attainment
- Fitting room maintenance
- Flexible Schedule
- Relationship Building
- Product Merchandising
- Brand representation
- Store maintenance
- Professional Appearance
- Problem-Solving
- Teamwork and Collaboration
- Customer Needs Assessment
Certification
- Licensed first aid certificate .
- Completed student work ready course level 3
Timeline
Retail Sales Associate
Nike
11.2022 - 10.2023
Store Manager
Ground Up Tattoos
02.2019 - 06.2022
Associate of Arts - Digital Arts
Sir Edmund Hillary Collegiate Senior School
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