FAIZAL KADAR
ROTORUA
Summary
A professional with 13 years of diverse customer service experience, I have consistently delivered exceptional service. My effective communication skills enable me to attentively listen to customer issues and propose suitable solutions. I am adept at making swift and well-informed decisions to address customer concerns promptly. I am dedicated to continuous learning, ensuring my skills remain current with advancements in computer software and procedures. Additionally, I bring a solid background in management, supervision, and training to the table.
Overview
11
11
years of professional experience
Work History
Banking Consultant
ANZ Bank
12.2021 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Worked with customers to procure updated financial information on continuous basis.
- Communicated lending decisions to customers.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Delivered exceptional customer service, resolving complex issues promptly and maintaining strong relationships with key clients.
- Streamlined loan approval processes for faster turnaround times and increased customer satisfaction.
- Assisted in regulatory compliance initiatives, ensuring adherence to all relevant laws and regulations governing the banking sector.
- Facilitated knowledge sharing among team members to improve overall team efficiency and expertise in the banking industry.
- Mentored junior consultants, improving team performance and cultivating a positive work environment.
- Conducted workshops within community groups to reduce risk of fraud
Service Consultant
ANZ Bank
06.2019 - 11.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoting digital banking options to customer to improved customer satisfaction (Educated customers on use of banking website and mobile apps.)
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified opportunities and referred customers to different channels to protect and achieve goals.
Assistant Restaurant Manager
Sudima Lake Rotorua
10.2017 - 08.2018
Restaurant Supervisor
Sudima Lake Rotorua
10.2016 - 10.2017
Food & Beverage Attendant
Sudima Lake Rotorua
03.2016 - 10.2016
Restaurant Manager
Namaste India Ltd2
05.2015 - 11.2015
Food & Beverage Attendant
Novotel
05.2014 - 03.2015
Education
Post Graduate Diploma - Hotel Management
Pacific International Hotel Management School
New Plymouth, NZ04-2014
Post Graduate Diploma - International Business
GRD School Of Commerce & International Business
Coimbatore, India04-2012
Bachelor of Science - Hospitality
SNR Arts And Science College
Coimbatore, India04-2008
Skills
- Financial Analysis – Ability to assess financial statements to key in loan applications
- Risk Management
- Regulatory Knowledge
- Financial Products Knowledge
- Banking System knowledge SDA(LAC), Systematics and Salesforce
- Loan processing
- Credit risk evaluation
- Customer service skills
- Cash Management Skills Eg Cash ordering, balancing and non-balancing follow-up checks
- Excellent written and verbal communication
- Microsoft Office
- Quick Analytical thinking
- Self motivated to learn and achieve
- Promoting and marketing the business
- Liaising with employees, suppliers, sales representatives and licensing authorities
Accomplishments
ANZ
• Star of the month for Jan, Feb & March 2023
• Star of the quarter for Q2 2023
• Piloting: Next Gen AI (Knowhow) testing & Salesforce On-boarding testing and provided feedback to the relevant consultants and product managers.
Genie Idea - HSBC Banking
Logged an idea to reduce the queues which helped our fraud prevention team to achieve better SLA. Introduced a call logging option as FALNOC which helped us to identify the forwarded non-fraud calls and report it to the relevant departments. This idea instantly reduced our call wait time and created a positive impact on team statistics.
Languages
Tamil
Native or Bilingual
Hindi
Professional Working
Interests
- Fitness
- Motor-biking
- Gardening
Timeline
Banking Consultant
ANZ Bank
12.2021 - Current
Service Consultant
ANZ Bank
06.2019 - 11.2021
Assistant Restaurant Manager
Sudima Lake Rotorua
10.2017 - 08.2018
Restaurant Supervisor
Sudima Lake Rotorua
10.2016 - 10.2017
Food & Beverage Attendant
Sudima Lake Rotorua
03.2016 - 10.2016
Restaurant Manager
Namaste India Ltd2
05.2015 - 11.2015
Food & Beverage Attendant
Novotel
05.2014 - 03.2015
Post Graduate Diploma - Hotel Management
Pacific International Hotel Management School
Post Graduate Diploma - International Business
GRD School Of Commerce & International Business
Bachelor of Science - Hospitality
SNR Arts And Science College
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