Fallone Da Mota
Queenstown
Summary
Dynamic hospitality professional with extensive experience at Gibbston Valley Winery, excelling in customer service and problem resolution. Proven track record in enhancing guest satisfaction and training staff to uphold high standards. Skilled in cash handling and team management, consistently driving operational efficiency in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Gibbston Valley Winery
10.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Floor Supervisor
Oro Restaurant
03.2023 - 10.2023
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Waitress/Morning Shift Manager
Botswana Butchery
06.2019 - 03.2023
- Provided an exceptional customer experience in a fast-paced environment of 250 covers per evening
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Waitress
The Bunker
12.2018 - 06.2019
Receptionist and Assistant Manager
Paradiso Hostel
01.2018 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed a cleaning team
Customer Service
Various Retail and Restaurant
08.2011 - 04.2017
- Worked in various restaurants, bars, cafes, and retail stores to efficiently serve customers
Education
French DEUG - Law, Economics And Management
Universite De Strasbourg
France07-2012
Skills
- Customer service
- Problem resolution
- Hospitality
- Staff training
- Team management
- Cash handling
- Teamwork
Certification
- LCQ
- Manager Certificate
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Restaurant Supervisor
Gibbston Valley Winery
10.2023 - Current
Floor Supervisor
Oro Restaurant
03.2023 - 10.2023
Waitress/Morning Shift Manager
Botswana Butchery
06.2019 - 03.2023
Waitress
The Bunker
12.2018 - 06.2019
Receptionist and Assistant Manager
Paradiso Hostel
01.2018 - 10.2018
Customer Service
Various Retail and Restaurant
08.2011 - 04.2017
French DEUG - Law, Economics And Management
Universite De Strasbourg
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